Iren Ivanova

Experience

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  TrendBox

  May 2010 - Jun 2013

  Store Manager

  I lead a team of 13 people, developing the brand equity in Bulgaria, analyzing the key performance indicators for the company and the brand. Preparing and conducting different types of training in the field of direct sales and merchandising, regular meetings with merchandisers of the brand from Paris, preparing orders for the collections, conducting campaigns.

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  Ficosota LTD

  Jul 2013 - Aug 2015

  Sales Representative

  My responsibility included working with key clients on a daily basis, developing the market on a regional level through expanding the distribution and strengthening company’s position in key clients, implementation of merchandising standards of the company, analyzing key performance indicators of the sales, helping the company in achieving its goals on the market.

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  Hewlett Packard Enterprise

  Sept 2015 - Feb 2017

  Main Responsibilities:• Manages the end to end NSSR process from receipt of a service request through proposal, approval and delivery.• Manages and documents details of interaction with HPE external clients.• Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc.• Work with Account Delivery Management and client manager(s) to scope and qualify new service requests.• Ensures the solution and business case is satisfactorily defined and accepted by the customer. Show less Main Responsibilities: • Completes assigned Requests and updates Status to enable reporting.• Ensures the Solution and Business Case is satisfactorily defined and accepted by the Customer• Supports the analysis of Service Requests to determine feasibility.• Views and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate.• Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis. Show less

  • Response Manager

    Mar 2016 - Feb 2017

  • Response Administrator

    Sept 2015 - Mar 2016
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  DXC Technology

  Feb 2017 - Sept 2021

  • Project Manager

    Nov 2017 - Sept 2021

  • Request Service Manager - Lead

    Feb 2017 - Nov 2017
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  Dynamo Software

  Sept 2021 - now

  • Research and Development Program Manager

    Aug 2023 - now

  • Implementation Project Manager

    Sept 2021 - Aug 2023