Sara Annabelle

Experience

• 

  Management of Organization Review (MOR)

  Jan 2017 - Jun 2017

  Web Journalist

  organized Management of Organization Review (MOR) WeChat official platform and review journals

• 

  PT Sari Kresna Kimia

  Jun 2018 - Aug 2018

  Export Assistant

  tracking shipments, informing clients on shipment progress, collaborating with customs agents, completing shipment payments, and translating legal documents from Bahasa Indonesia to English or Chinese

• 

  Xi'an Jiaotong-Liverpool University

  Mar 2019 - Jun 2019

  Librarian

  servers as a library liaison and actively builds professional relationships with faculty and staff in assigned academic departments;receive requests from and feedback to academic communities with respect to teaching and research;develop widely and deeply corporation with other libraries/association in setting up or contributing to the network of resource sharing, especially on inter-library loan;translating documents from Chinese to English, vice versa.

• 

  Bank of China (Hong Kong)

  Sept 2019 - Oct 2022

  Customer Service Officer

  responsible to open and close account for personal and corporate account;issue cheque / bilyet giro (request, issue, encode book);updating market spot and notes rate (rate / interest);issuing statement of account at the end of the month;introduce and offer the accurate information about bank services and products to the customer;maintain relationship with new and existing customer

• 

  Bank of China (Hongkong) Limited Jakarta Branch

  Nov 2022 - now

  to follow all Government law, Central Bank (Bank Indonesia) and OJK regulations, Bank of China Head Office and Head Quarters’ policies and procedures.should always maintain BOC good reputation (e.g. confidentiality and integrity).manage customer service to serve customer for general and queries related to accounts with minimum complaints. Directly serve customers for complex matters.accountable for proper account opening and completeness of documents received and kept in the bank. check account personal opening documents to ensure completeness of accounts 6.6 Authorize all accounts opening and internet banking (only for Personal account), data changes, account closing in the form and system.maintain good relationship with customer by introduce and offer the accurate information about bank service and products to the customer. coordinate customer service to ensure the account statements are prepared and distributed on time.manage expectation of customers satisfactory.contact to customer for confirmation or cooperation or problem solving (if any).monitoring activities and performance subordinates, follow up through coaching session of strength and development area for each subordinate.implementing of Know Your Customer Principles in the Bank daily activities.improve awareness of Know Your Customer Principles in the bank operational and participate in KYC & AML training and socialization.understands, complies with and monitors the activities of all applicable laws and regulations regarding anti-money laundering, Bank secrecy Act, and currency transaction reporting and suspicious activity reporting. Show less

  • Deputy Head of Banking Department

    Nov 2024 - now

  • Head of Customer Service

    Nov 2022 - Mar 2025