Arun Singh

Experience

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  ILead Corporation

  Jul 2014 - Sept 2015

  Online Marketing Executive
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  TaxiForSure.com

  Dec 2015 - Jul 2016

  Customer Delight Executive

  ● Investigate customer complaints and product issues.● To be responsible for making outbound calls daily using data provided.● Sell plans for rides to book cabs.● Validating KYC documentation and detection of frauds if any.● Serve as a resource for drivers and customers, assisting with questions and issue resolution.● Diagnosis & resolving of the Software and Hardware problems and troubleshooting on booking devices.● Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurancestandards are achieved. Show less

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  Tech Live Connect

  Dec 2017 - Feb 2019

  Senior Solutions Engineer

  ● Efficiently respond to all customer queries (through chat and calling) with immediate resolution (real time)to ensure customer satisfaction.● Reselling softwares for Mac and windows.● Resolving all kinds of tech issues including both OS Mac and Windows, Printer and Modem issues,Installing the security software to all devices.● Contact leads generated through our website, inbound calls and via other sources and qualify the● quality of these leads.● Diagnosis & resolving of the Software and Hardware problems and troubleshooting.● Support the design and implementation of the workflow/customer interactions, and provide necessarysuggestions to improve customer retention.● Create training materials to address error trends and conduct training, where required.● Perform root cause analysis and provide suggestions for improvement and efficiency Show less

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  Genpact

  Feb 2023 - now

  Process Associate

  * Responsible for enrolling participants into retirement plans, updating beneficiary information and processing of loans and rollovers* Responsible for keeping contribution records of retirement participants under the allocated plan* Processing payouts to the participants from retirement plans and processing ad-hoc requests* Aiding plan sponsors with administration of their retirement plans, including contribution calculation, non-standard trading, participant financial activity and other complex record keeping functions* Reconciliation of funds and cash at plan level and participant level and research on the outage* Reviewing retirement paperwork for accuracy and completeness* Reviewing and validating reports, researching and correcting errors as appropriate* Quality control reviews and following standard operating procedures to provide quality, timely and services within the agreed service levels Show less