Jagan Nathan

Experience

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  Apollo Hospitals

  Nov 2012 - Dec 2013

  Trainee Clinical Trial Co ordinator
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  Omega Healthcare Management Services

  Feb 2015 - Apr 2017

  Ambulance Billing: Coach, mentor, and guide associates for improved job performance. Implement continuous training based on performance and quality scores. Assist the team with billing issues as a knowledge center. Collaborate with clients on process updates and challenges. Conduct briefing sessions for process training. Ensure complete understanding of the process and effective communication of updates. Timely execution of coaching, training, and assessments meeting company SLA. Maintain internal updates and issue trackers. Regularly assess and provide feedback to users. Show less

  • Process Coach

    Feb 2015 - Apr 2017

  • Process Coach

    Feb 2015 - Apr 2017
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  Athenahealth

  Nov 2017 - Mar 2022

  Sr.Quality Client Service

   Conduct regular audits of claim work for accuracy and quality. Identify opportunities for process optimization, cost reduction, and increased client value. Collaborate with the Service Integrity team to enhance processes. Prepare and maintain audit reports, responsible for internal QA score. Analyze audit review reports and address performance issues, implementing quality improvement initiatives and providing training. Identify underperforming team members and initiate focus groups. Connect with stakeholders to address process deviations. Work with CRM and product knowledge teams to prioritize and resolve client issues. Prepare Corrective Action and Preventive Action (CAPA) plans. Maintain client relationships through regular communication. Conduct weekly readout sessions for internal and external teams. Collaborate with the payer enrolment team to address ERA issues within a specified turnaround time. Create Salesforce cases for the team. Show less

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  AGS Health

  Mar 2022 - Oct 2023

  Project Team Lead

   Downloading inventory and assigning the work to Associates based on associates' skills and specialization Conducting team meetings to facilitate effective communication and provide updates on instructions Reviewing production, productivity, and time utilization data to identify areas for improvement and implement control measures Identifying performance-related issues, developing action plans for improvement, and implementing corrective actions Controlling shrinkage and attrition issues to maintain a stable and productive workforce. Completing performance reviews, and providing objective feedback on development areas Conducting comprehensive reviews of shrinkage and plan strategies to mitigate production shortfalls Coordinating with other support departments to minimize or eliminate production impact during downtime Ensure adherence to company policies regarding training attendance for continuous skill development Show less

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  Health Prime

  Oct 2023 - now

  Associate Manager

   Effectively supervised and led a team of Accounts Receivable (AR) associates, demonstrating strong leadership and management skills. Established and monitored key performance indicators (KPIs) to assess the team's performance, consistently driving improvements and maintaining high standards. Collaborated with the team to appeal denied claims and resolve discrepancies, showcasing a proactive approach to overcoming challenges. Engaged with stakeholders to define project goals, requirements, and deliverables, fostering effective communication and alignment across the organization. Conducted thorough performance evaluations and implemented targeted strategies for continuous team improvement. Interacted directly with clients to discern their AR needs, offering customized solutions that aligned with their specific objectives. Maintained consistent and open communication with clients, addressing concerns, gathering feedback, and ensuring a high level of customer satisfaction. Identified opportunities for upselling or expanding AR services based on a deep understanding of client requirements and business objectives. Performed regular quality assessments, implementing improvements based on feedback and lessons learned to ensure top-tier service delivery. Organized comprehensive training sessions for team members, focusing on enhancing AR development skills and keeping the team abreast of industry trends. Facilitated knowledge sharing within the team, fostering a culture of continuous learning and collaboration. Provided ongoing training to AR associates, ensuring their sustained awareness of industry changes and best practices. Show less