Monica Kessler

Experience

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  Frank Mobility Systems, Inc.

  Sept 2000 - Jun 2015

  Office Manager

  Office and Sale Support Manager of 15 people including sales team, customer service, accounts payable/receivable and warehouse. Maintained goals of creating a comfortable productive work environment. Defining work policies goals, and established improvements for employees. Deep focused on team solutions, customer service solutions and problem solving. Supported sales team with day to day needs. Collaborated with sales team to stay on trend to keep up to date with industry changes, pricing, dealer profit margin requirements, and product competition to focus on company improvements for constant sales growth and development. Product management, sales representative of adaptive recreation product line. Experienced in B2C and B2B Sales. Purchasing and Inventory management. Maintain direct contact with international export department to ensure timely shipments, communicate backorders, and problem solving. Maintained inventory and vendor invoices to assure physical inventory matched balance sheets. In charge of company demo equipment assignment. Human Resources Liaison. Payroll assistant. Prepared Bi-Weekly commission statements for direct and independent sales reps. Year-end IRS Tax Preparations. Trained in ADP Payroll Software and managed employee time cards. In charge of employee benefits programs and 401K. VAMC government contract specialist. Ensure timely reporting accuracy based on contract requirements and payment of IFF Fee is completed. Customer Complaint Handling. Worked closely with technical services, international product manager and established company customer complaint handling procedures to meet the FDA Protocol and FDA MDR MedWatch Reporting Protocol. Trade Show Management. In charge of tradeshow research, managed budget, contracts, hotel planning, flight arrangements, equipment logistics and show attendance and assistance. Company expense analysis. Negotiated with vendor to keep costs down: Customs broker, UPS, FedEx, Insurances. Show less

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  Alber USA, LLC

  Jun 2015 - Dec 2015

  Marketing Communications Manager

  Manager June 2015 - December 2015• Marketing communications manager for international medical device manufacturer. Develop and execute a deep understanding of the product line, marketing strategies by collaborating with management, direct and independent sales team to determine market needs for growth within the US market. Oversee the analysis of market price, dealer profit margin requirements and provide suggestions for improvement and price strategies.• Work closely with export manager to execute new product launch plans and introductions. Ensure on-time and on-budget marketing plans. Tactical accomplishment: brochures, order forms, web content, sales training and customer service training presentations, tradeshow displays, press release, e-blasts.• Coordinate company events planning, business launch plans and product kickoff. Create presentations and training manuals.• Research, develop and manage marketing on social media websites: (Facebook, Twitter, Google+) and create campaigns for end-user engagement.• Worked with product management and technical services to train customer service team on new products.• Directly report to management on how to improve customer experiences and product support solutions.• Oversee tradeshows and event planning, budgeting, coordination and attendance. Show less

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  Mobility & Access, Inc.

  Jan 2016 - now

  Sales & Product Management

  • Specialized in developing a brand name for adaptive recreational equipment and durable medical devices through strategic understanding of the market through market analysis, market research, business development, sales strategies and public relations. Create and implement specific go-to market and operational strategies to grow business through direct end user sales and strengthen dealer partnerships. Proven track record to achieve and exceed sales goals in both inside and outside sales. Strong customer service skills. Hands on product demonstration skills and technical service skills. Average yearly sales growth of 20%. • Direct creator of all advertising, sales promotions and marketing product launches: brochures, order forms, web content, print/digital advertisement, trade show displays, photography, press releases, social media campaigns and e-blasts.• Oversee trade shows and event planning, budgeting, coordination and attendance of trade shows both international and domestic.• Manage purchasing and forecasts inventory turnover and product availability with manufacturers to stay within budget. Coordinates overseas shipment and domestic shipment logistics.• Manage sales order, customer quotations, invoicing, accounts receivable and payable entries. Show less