Ahmed Al Alwani

Experience

• 

  SKM Air Conditioning LLC

  Jan 2011 - Jan 2013

  Electrical Engineer

  Responsibilities:• Installed, tested & supported PLCs & controllers for manufacturing package units.• Timely reviewed & updated operation manuals following principles of Lean Six-Sigma• Collaborated with Sales and Engineering teams to prepare contracts

• 

  Schlumberger Oil Field Svcs

  Apr 2013 - Jul 2014

  Field Services Engineer

  Responsibilities:• Managed field operations, including design, repair & maintenance, job planning, and operational reporting • Performed operations, operated equipment, and boosted team's wellsite performance to win client's trust & maintain healthy relationship

• 

  Tecon Limited

  Aug 2014 - Jul 2015

  Sales Engineer

  Responsibilities:• Solicited and responded to 40+ RFPs, conducted client demos to create sales pipeline and helped in new client’s acquisition• Performed competitive analysis to highlight product USPs and coordinated with marketing team to prepare updated product catalogue & brochures• Ensured high quality service being delivered in the territory by providing quick technical & commercial support• Ensured 100% Quality and Compliance being followed in every client’s project and continuously assisted consultants in designing the project charterAchievements:• Demonstrated products, conducted Director+ level client presentations to create healthy sales pipeline and achieved regular monthly sales target with 4% quarter-wise growth• Established and maintained long-term client relationships & leveraged same to generate new business opportunities Show less

• 

  Wolters Kluwer Health

  Jul 2015 - now

  Responsibilities:• Managing a product portfolio belonging to clinical effectiveness including clinical decision support, Patient engagement & Drug information• Managing 100+ accounts ranging from hospitals, clinics & medical universities• Using analytical tools to analyse client operations to find opportunities for upsell and cross-sell to increase net revenue per customer• Troubleshoot all customer's technical queries with respect to HIS, EMR, other portals integration to maintain healthy customer engagement and recurring revenue• Manage lead to sales journey on Salesforce CRM to improvise on sales strategy per customer basis, achieving over 25%-win rate• Draft new team member's onboarding plan and conduct knowledge transfer sessions on our current client portfolio, product family, & sales methodologies• Implemented a Renewal Lifecycle Management Plan, collect feedback, resolve issues within defined SLAs to maintain customer retention rate at 95%Achievements:• Manage lead to sales journey on Salesforce CRM to improvise on sales strategy per customer basis, achieving over 25%-win rate• Implemented a Renewal Lifecycle Management Plan, collect feedback, resolve issues within defined SLAs to maintain customer retention rate at 95% Show less Responsibilities:• Supervised deployment of 400+ projects, oversaw implementation lifecycle process based on organizational needs, regulatory requirements, customer demands• Conducted needs assessment, created relevant learning solutions, and delivered product training to Wolters Kluwer's customer base in Middle East, Africa, and Central Asia• Conducted training programs, acted as a subject matter expert, and assisted in the creation and maintenance of training materials including instructor and participant guides, quick reference cards, best practices & web-based training• Monitored customer usage and conducted pre and post session check-ins to help increase product usage by 150% per user• Translated training scripts from English to Arabic for customers servicing in local marketAchievements:• Assisted sales team in expanding to Africa market by conducting onsite pre-sales and post-sales demos on 4 products resulting in 15% Y-O-Y growth• Led a 5-member team to generate & nurture 700+ sales leads by consistent follow-up, onsite visit & training to help in achieving annual revenue target. Show less

  • Account Manager

    Apr 2022 - now

  • Training Implementation Manager

    Jul 2015 - Apr 2022