Experience

• 

  Me consult ag (part time)

  Aug 1996 - Oct 2001

  Helpdesk & network manager

  • Install, configure Windows 98/2000 & software• Manage IP network environment.• PC & printers hardware maintenance• Guide and train users on how to use software and equipments (in particulars new ones)

• 

  Libyan petroleum institute

  Apr 1997 - Oct 2003

  Database&system administrator

  Data Processing & Interpretation Dept.:• Install and configure Ultrix 4.3 on a DEC server.• Install and configure Solaris 8 on Ultra SPARC 60 & SunFire3800 server.• Install and partition disk drives.• Setup and troubleshoot NIS.• Configure and setup NFS environments.• Install and configure network printers, plotters & scanners.• Write system backup script using Korn shell • Multi-platform networking & integration (Intel, Sparc & Alpha workstations & servers utilizing NIS and NFS).• Configure routers between sub networks.• Administer Empress databases and backup.• Write small routines that give users flexibility to manipulate data-tables.• Backup Seismic data, and restore in case requested. (drives: Cartridge tapes 3480, 3490, 3490E; 9-Track 800 NRZI, 600NRZI, 600 PE, 3200, 6250; Exabyte: 8500, 8505, 8700 Eliant)• Process & maintain corrupted Seismic data.• Mentor & coach employees to use Oil & Gas applications.• Install, configure & support Oil and Gas industry software. (2D/3D Seismic processing and interpretation, well logging, DE-multiplexing & multiplexing & digitizing applications..Genix, ..etc.) Show less

• 

  Usama institute of computer technology

  Nov 1999 - Oct 2003

  Manager/coordinator (part time)

  • Introduce lectures/courses.• Revise and select curriculums & IT courses. (including references that must be used by instructors/teachers)• Follow up & maintain performance & progress of teachers.• Interview & evaluate new instructors/teachers.• Install, configure and troubleshoot Windows 98/2000, Linux 6.x in a networked environment.• Participate as well as audit exams content.

• 

  Libyana mobile phone

  Nov 2003 - Jun 2008

  • Includes activities & tasks listed in Head of Billing Section Plus:• Follow up upgrades & updates of relevant NEs (Billing, IN, VC, SMSC, MMSC, SGSN, GGSN & WAP)• Provide reports about problems happening in relevant NEs • Cooperate with vendor's engineers in installations of the relevant systems (soft & hard ware), plus performing relevant tests.• Prepare requirements & amendments to be implemented on relevant system.• Review & maintain KPI reports on • Study & evaluate proposals submitted by vendors (third party).• Arrange to connect new/update network elements• Maintain capacity & coordinate for licenses extensions when biz. Demands (account & transaction capacity in particular)• Supervise traffic reconciliation with Content/Service providers & other local operators (including testing & CDR analysis...)• Validate &Approve acceptance documents/certificates (FAC/Final & PAC/Preliminary) Show less • Follow up upgrades & updates of the system.• Provide reports about problems occurring in the system (includes impacts)• Cooperate with vendor's engineers in installations of the relevant systems (soft & hard ware), plus performing the relevant tests.• Prepare requirements & amendments to be implemented on system.• Maintain KPI reports on Billing system• Arrange to integrate new/update network elements to Billing system.• Arrange to integrate & connect new/Biz Halls to Billing system. (end-to-end )• Maintain official documents & paper letters related to the section.• Monitor performance of network elements related to the section (Billing & IN Application, DB & OS levels)• Support & guide development team to integrate in-house applications with billing system.• Supervise backup validation operations. (CDRs, CDR files, Customer data..) • Contribute in Loading & configuring MSISDN resources in billing & IN, upon official request from Sales dept.• Coordinate between vendors to process new CDR formats, due to upgrades/install new NEs.• Coordinate & manage integration operation between IN & Billing & other NEs (same & different regions)• IMSI & MSISDN resource planning (that is: licensed by regulator), with other Depts.• Contribute in sales reports reconciliation with between Tech. Dept. & other depts.• Contribute in Bill validation & audit process (including harmonizing routine tests for CDR generation of each service.)• Prepare & write user guides/tutorials (Interactive) for Commercial dept. employees to be referenced, when use/work on billing & CC application.• Conduct some database administration activities (extend table spaces…) • Initiate negotiations with vendor to make facilitate vital info/data in CDRs (e.g. location, type of service, IMIEI, video usage...etc.)• Maintain capacity & coordinate for licenses extensions when biz. Demands so. (• Mentor & coach some essential & routine UNIX, CISCO activities. (HP-UX & IOS) Show less • Evaluate & Review technical documents & proposals of Billing, MMSC, WAP, GPRS systems provided by the vendor/supplier, & initiate session when mandatory.• Cooperate with vendor's engineers in installations of the relevant systems (soft & hard ware), plus performing the relevant acceptance tests.• Customize production electronic profiles of SIM cards for multiple vendors.• Maintain SIM inventory database, in order to issue SIM POs when mandatory. • Conduct PAB tests for SIM cards in order to approve shipment or not• Prepare user guides, & train Biz. Halls agents• Provide project consultant with necessary data it requires (Soferecom) Show less

  • Head of Billing&IN&VAS Dept.

    Feb 2006 - Jun 2008

  • Head of Billing Group

    Sept 2004 - Jan 2006

  • IT Support Specialist

    Nov 2003 - Aug 2004
• 

  Libyana mobile phone

  Sept 2013 - now

  • Dept. is the owner of IN (SCPs), HLR, Customer Care & Billing/OCS and VC, DSTK, OTA Nodes/Platforms• Audit&Validate O&M change requests from vendor then approve/not approve.• Provide detailed reports about problems occurring in the relevant Network Elements/Nodes• Supervise teams/groups responsible for maintaining users of NEs. (over 15 Biz Halls & 700 Users)• Facilitate usage/traffic reports• Prepare/Participate in formulating RFPs (as well as RFIs), then review and evaluate the suppliers/vendors offers/proposals. (both technical & commercial point of views)• Evaluate technical proposals submitted by vendors/suppliers• Audit acceptance documents/certificates (FAC/Final & PAC/Preliminary)• Follow-up groups that ensure CDR handling, billing and account management is provided and secured• Supervise & follow-up groups working on international-related services (international roaming tests, international Voice &SMS….)• Supervise & follow-up groups working on interconnect-related services & operations (with other local operators) • Participate in PDB (Product Development Board) activities, workshops & meetings.• Supervise interoperability operations with the Network Elements/Nodes related to NA Dept. • Coordinate to extend license for Network Elements/Nodes related to NA Dept.• Supervise teams that the mentoring & coaching for using the user interfaces by other depts./divisions (e.g. Customer care, Sales points ..etc.)• Prepare annual training plans for groups under NA Dept.• Prepare in annual budget projects and follow up.• Assess consultant work (shadow manger), & provide periodic report to CTO.• Contributes to OPEX & CAPEX planning with respect to network elements• Assess new job applicants in coordination with HR dept. (Interview, tech. exam & skills exam.)• Attend presentations & workshops demonstrated by vendor/suppliers/content providers. • Support projects managers/members delegated/candidate by NA Dept. Show less

  • Network Assurance Senior Director

    Jun 2008 - now

  • Product Development Board Member (Part Time)

    Jun 2010 - Dec 2016

  • Procurement Committee Member

    Sept 2013 - Oct 2014