Experience

• 

  Mutual food products ltd

  Jul 2016 - Feb 2017

  Logistics executive
• 

  Foursource

  Mar 2017 - Sept 2018

  Country sales manager
• 

  Gsk

  Oct 2018 - Oct 2019

  Territory officer
• 

  Foodpanda

  Nov 2019 - now

  Account Growth and Retention:Set and monitor growth targets for each territory and ensure account managers work toward achieving them.Implement retention strategies to minimize churn and maximize partner satisfaction.Market Analysis:Collaborate with the team to analyze market trends, competitor activities, and customer preferences.Use market insights to identify growth opportunities and challenges within each territory.Performance Metrics:Establish and review KPIs for each territory and account manager.Regularly assess and report on the performance of the territories and team members.Collaboration:Foster collaboration with cross-functional teams, such as marketing, operations, and customer service, to ensure the success of account management efforts.Data Analysis:Encourage account managers to utilize data and analytics for data-driven decision-making.Collaborate with team members to optimize account management strategies based on data insights.Reporting and Documentation:Oversee the maintenance of accurate records and documentation related to account management activities.Prepare regular reports for senior management on the performance of territories and team members.Territory Management:Divide the region into manageable territories and assign team members to each.Develop strategies for each territory to achieve sales and growth targets.Team Leadership:Recruit, train, and manage a team of 9 account managers.Provide guidance, coaching, and support to team members to ensure their success.Client Relationship Management:Oversee and guide account managers in building and maintaining strong relationships with restaurant partners.Step in to address escalated issues and complex accounts when necessary. Show less

  • Manager-Account Management

    Oct 2023 - now

  • Cluster Manager

    Jul 2021 - Sept 2023

  • City Manager

    Nov 2019 - Jul 2021