Experience

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  Department of environment and natural resources (denr)

  Dec 2009 - Dec 2011

  Administrative and planning staff

  ● Prepare reports, analyze data, take and distribute meeting minutes, maintain electronic and physical files, maintain weekly schedules of employees, organize and provide documents, maintain and reorder office supplies, sort and distribute mail.● Gather needed information, statistics and developmental materials, assist in developing and monitoring project plans or programs, prepare preliminary evaluation of all reports received from the planning officer.

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  Xlibris

  Jan 2012 - Sept 2012

  Publishing consultant – sales representative (outbound)

  Outbound accountCustomer Service Representative Sales Representative Data Entry/ Data Mining / Web Research Order/ Payment Processing● Assist authors all throughout their book publishing plans, by gathering the needed information about their manuscript. Inform, advise, and educate the client/author every step of the way through their book publishing project and match the best book publishing package they need or what works for them. ● Identify up-selling opportunities to facilitate sales and services existing accounts and obtain orders. Show less

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  Concentrix

  Sept 2012 - Mar 2013

  Product tech support and sales representative (inbound)

  Customer Service Representative Technical Support Representative Sales Representative● Assist and resolve customer complaints by investigating technical problems and developing solutions or answers to questions regarding use and trouble-shooting of equipment.● Identify up selling opportunities to facilitate sales and services existing accounts and obtain orders. Web ResearchOrder / Payment Processing

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  Thumbtack

  Apr 2013 - Jul 2013

  Request ad syndicator - zendesk

  Customer Service RepresentativeZendesk Email HandlingWeb Research

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  Tango live stream and chat

  Aug 2013 - Mar 2019

  Customer service representative - zendesk

  ● Resolve customer queries; recommend solutions, guide and inform product users through new features, functionalities, assist clients with technical problems.● Update our internal databases with information about technical issues and useful discussions with customers.● Follow up with customers to ensure their technical issues are resolved and gather customer feedback and share with our team.

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  Assist world

  Aug 2013 - Sept 2013

  Virtual assistant

  order processingemail marketing/ email handling data mining online advertising lead generation

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  Department of environment and natural resources

  Sept 2018 - Dec 2022

  Community development, administrative, ict, and technical staff

  ● Prepare reports, analyze data, take and distribute meeting minutes, maintain electronic and physical files, maintain weekly schedules of employees, organize and provide documents, maintain and reorder office supplies, sort and distribute mail.● Install and configure computer software, systems, networks, printers, and scanners. Monitor and maintain computer systems and networks. Implement security measures. Offer technical support to staff and troubleshoot computer problems.● Gather data in the conduct of workshop activities, assist in mentoring/coaching the People’s Organizations, assist and facilitate in the conduct of communication and public awareness, regularly submit reports and updates on the development of the area of assignment, including the different problems and issues encountered in the area. Show less

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  Bizmates philippines, inc

  Jan 2023 - now

  Business english trainer