Donald Tem Beng

Mülheim an der Ruhr, North Rhine-Westphalia, Germany

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Timeline
About me
IT Support Technician | System Administrator | Microsoft Azure Administrator | AWS Solutions Architect - Associate | Agriculture
Education
- Microsoft training
  2023 - 2023
  Md-102: microsoft endpoint administrator training modern desktop aministration and intune
  Activities and Societies: RBAC in Azure and Microsoft Intune. Deployment of devices using autopilot. Added UPN in AD Domains and Trust. Configured Azure AD Connect Cloud Sync and Hybrid Azure AD join. Implementation of Intune connector for active directory. Implementation of compliance policies and device enrollment in intune. Managing config policies for endpoint security including AV, FW. Setting up Configuration profiles for devices (windows and android). Setting up of task sequence on deployment workbench.
- Rhine-waal university
  2018 - 2021
  Bsc. sustainable agriculture and food technology
  Activities and Societies: Food Processing and Human Nutrition, Analysis and Interpretation of Data, Resource Economics and Risk Management, Economics and Logistics, Energy and agricultural engineering, Crop Physiology and Nutrition, Horticulture and Agroforestry, Animal Health and Breeding
- Fontys hogeschool
  2013 - 2014
  Ict and software engineering
  Activities and Societies: Built a full stack website and hosted it on the university server Visit to a Software company Practical and hands-on projects in software development, Full stack web development, and Database management.
- Edx
  2021 - 2022
  Data science: visualization with r data processing pass
  Completed a hands-on R programming training on data visualizationand exploratory data analysis.Gained practical skills on data wranggling, ggplot2, summarizing with dplyr,Quantiles, Percentiles, and Boxplots, Exploratory Data Analysis,Data distributions, creating QQ-plots, and density plots.
Experience
- All saints bilingual college
  Sept 2012 - Jun 2013
  High school laboratory assistant and library administrator
  - Taught Biology lab procedures, guided and monitored students in Microscopy, Botany, Zoology andother areas of Biology.- Organized instruments, prepared specimens and set up the Biology laboratory.- Maintained records of library stocks- Stocked library materials and served as an information navigator- Prepared chemical solutions for Biology laboratory sessions
- Dpd deutschland
  Jun 2015 - Jan 2018
  Warehouse logistics worker
  Scanning and data entry for incoming parcels, inspecting of goods for defects, sorting of outbound parcels, training of new staff.
- Itutorgroup
  Mar 2017 - Aug 2020
  Online business english tutor
  - Taught business and corporate culture terminology- Technical support to students- Attracted new clients through demo sessions- Created advanced PowerPoint, HTML AND CSS animations to facilitate students’ comprehension
- Mercedes-benz bremen
  Apr 2017 - Apr 2017
  Working student
  Car production assistant- Feeded car parts to assembly robots- General logistics assistance
- Dclm e.v.
  Apr 2019 - Dec 2022
  It support and web administrator
  - Installation and troubleshooting of members’ printers and routers- Used remote access to perform troubleshooting - Managed VC/AC Configurations- Installed software and resolved technical issues- Provided technical and audio visual IT support- Designed and developed the website’s structure- Created backups and got users’ feedback- Made users familiar with video conferencing rooms- It was part-time and I still do it sometimes to this day
- Harry brot gmbh
  May 2019 - Aug 2019
  Food production and logistics worker
  Distribution of ingredients for bread making, quality checks, sorting of products and packaging
- Bioland bio-frischgeflügel roth gbr
  Mar 2020 - Jul 2020
  Poultry farming, food processing and marketing intern
  - Did processing and vacuum packaging / sealing of poultry meat- Documented and kept records of birds’ health and mortality- Monitored and evaluated feed ratio conversion- Generated graphical visualization of KPI metrics using Microsoft Excel- Assisted the marketing manager to process customer orders- Compiled and analyzed collected data to gain insights on the effectivenessof feeding strategies
- Lush deutschland
  Nov 2020 - Jan 2021
  Supply chain - order fulfillment associate at lush
  Picked and packed semi natural cosmetic products, did sorting and quality control, assisted in inventory management.
- Bolt
  Sept 2021 - Nov 2021
  Logistik und mechanikeraushilfe
  - Did basic repair of E-scooters- Fault diagnosis, inventory, and quality checks- Test-drive and deployment of E-scooters
- Bolt
  Mar 2022 - Jul 2022
  Mechanikeraushilfe
  Swapped and Sorted batteries,Scanned codes, did data entry and fitted number plates,Assembled new E-bikes
- Ekwugha im-und export von kfz – ersatzteile
  Jun 2022 - Dec 2022
  E-commerce administrator and product lister
  - Created product listings on the e-commerce marketplace- Wrote product descriptions and titles- Responded to customer inquiries- virtual email assistant- Website, email administration and other marketing duties
- Cancom
  Apr 2023 - Jul 2023
  Technical support specialist
  - Telefonische Betreuung der IT-Hotline während der Servicezeiten- Ticketbearbeitung unter Berücksichtigung von SLA´s- Support und Troubleshooting- Störungsbeseitigung im Rahmen des 1st und 2nd Level Supports- Sicherstellung der Kundenkommunikation (Telefonisch, per Mail,per Ticket) sowie regelmäßiges Statusupdate / Dokumentation imTicketsystem- Remote Analyse und Lösung via Incident Management- Benutzerverwaltung im Active Directory (Rechte / Zugriffe)- Verwaltung von Postfächer im AD und Exchange online, Exchange Admin Center - Zugriff auf verschiedene Ressourcen mit PowerShell Befehlen - Fehleranalyse und Beseitigung im verschiedenen Clientumgebungen (u.a. Citrix und Windows) Show less
- Ict and media team: dclm germany
  Aug 2023 - Apr 2024
  Technical support and web administrator
  - Troubleshooting of client computers- SMTP set-up and Email Management- User management- Intallation, upgrading and configuration of applications- Backup and recovery, mysql database administration- Set up, configuaration and troubleshooting of WiFi- Configuration, setup and management of video conferences- My work here is still ongoing
- Scheidt & bachmann
  Apr 2024 - now
  It support technician
  - Bearbeitung von Kundenanfragen und Support Aufgaben im Bereich System-Lösungen inkl. Applikationen und Betriebssysteme.- Telefonische support in Französisch und Englisch.- Erfassung von technischen Störungen und Anwenderfragen.- Analyse und Behebung von Störungen und Konfiguration von System per Fernwartung.
Licenses & Certifications
- Aws certified solutions architect – associate
  Amazon web services (aws)
  Nov 2022
  View certificate
- Edx verified certificate for data science: visualization
  Edx
  Feb 2022
  View certificate
- Aws certified cloud practitioner
  Amazon web services (aws)
  Aug 2022
  View certificate