Experience

• 

  Financial services compensation scheme

  Aug 1997 - Aug 2015

  - Defined Process Architecture (both current and target) within the business, detailing the business strategy, governance, and the key business processes, as well as the interaction between these concepts- Managed the relationship with the business for the planned IT solutions including managing expectation and demand. Collaborated with the business in eliciting requirements, identifying opportunities and designing solutions.- Lead role in the review and sign off of key deliverables for numerous projects- Primary liaison with external business partners, both on and off-shore. Co-ordination and identification of specific Business dependencies across the various projects. - Communication to key stakeholders to ensure they are aware of these dependencies and actions are being taken to address these points.- Recruited and monitored performance and quality of Business Analyst outputs, providing advice, guidance and assistance to less experienced colleagues as required Show less - Default Manager for numerous defaults, solely responsible for managing the default from outset, responsible for initial process & procedure with BPOs and daily monitoring of performance- Liaised with administrators to ensure correct information received detailed analysis of bank records to ensure FSCS payments accurately reflected the bank’s liabilities.- Responsible for review and sign off of high value payments - Managed a successful detailed data cleanse exercise as conflicting data received meant a risk of delay in pay-out of claims Show less

  • Business Process Architect/ Senior Business Analyst

    Jan 2010 - Aug 2015

  • Banking Default Manager

    Nov 2008 - Jan 2010

  • Pension Team Manager

    Apr 2003 - Nov 2008

  • Senior Claims Assessor

    Aug 1997 - Apr 2003
• 

  Lloyds banking group

  Jan 2016 - Mar 2019

  Client Money (Commercial Banking) Control Framework Review• Design, documentation and implementation of remediation team process in relation to all Commercial client money products, covering multiple different scenarios and outcomes• Responsible for introduction of new client money offering over full project lifecycle, from requirement gathering through to implementation• Lead business representation role in Agile implementation of new card functionality for client money accounts, creating user stories, attending scrums and assisting with testing and product literature development and implementation• Lead role in ensuring data integrity across the programme, identifying accounts to include in population and managing data transfer to external partners for resolution Show less Anti-Money Laundering (Asset Management)• Lead BA managing a team responsible for design and implementation of Target Operating Model re-design to ensure conformity to current Anti-Money Laundering Group Policy for both Ongoing KYC and Onboarding of new clients• Managed 6 different work-streams, including uplifts to core TOM, bespoke designs and data cleanse activities• Produced numerous documents for senior stakeholder approval, including scope definition, requirements catalogue and traceability matrix, process models and procedural collateral• Primary BA responsible for data cleanse activities, including restructuring data within core systems and removing obsolete data. Show less

  • Lead Business Analyst

    Apr 2017 - Mar 2019

  • Lead Business Analyst

    Dec 2016 - Apr 2017

  • Lead Business Analyst

    Jan 2016 - Nov 2016
• 

  7im

  Aug 2019 - Mar 2023

  • Business Analyst Team Lead

    Jan 2021 - Mar 2023

  • Business Analyst

    Aug 2019 - Jul 2021
• 

  Cmc invest uk

  Mar 2023 - Feb 2024

  Senior business analyst
• 

  Columbia threadneedle investments emea apac

  Feb 2024 - now

  Lead business analyst