Experience

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  Ima financial group, inc.

  Jul 2012 - Mar 2014

  Account representative

  • Demonstrated excellent client relationship managed services through delivery of quarterly visual audit exhibits in addition to delivering audit summaries at the end of each renewing, structured annual policy term• Responsible for tracking, managing and processing pre-renewal and renewal status updates for policy-renewing clients• Exhibited strong initiative to master new toolsets and desire for ongoing education to grow in effective and on-time delivery of products to clients• Responsible for calculation of large scope volume premium and loss analysis and delivery of reporting to clients• Excelled in cross-functional management through delivering on a high- demand, single day turn around of requested projects through establishing effective workflows for various internal departments Show less

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  Anthem branding

  Mar 2014 - Aug 2015

  Account project manager

  • Responsible for managing 70+ clients’ creative projects including: Branding, Print and Digital Collateral, Trade show Booth Builds, Custom Offshore Promotional Projects• Creatively problem solved to ensure innovative and cost effective solutions to stay within client budgets• Demonstrated excellent client relationship management, beginning at the stage of strategy and conception, through design reviews and multiple revision iterations, all the way to the end of the project to ensure an effective, on-time delivery of products and goods.• Responsible for creating/training on a standardized protocol when handling large volume domestic and offshore samples for the internal team• Took initiative to be community minded, to develop an internal steering committee to coordinate company events to foster team building and cohesion. Show less

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  Interact on shelf

  Aug 2015 - Aug 2016

  Office manager & executive assistant

  • Managed office administration duties, executive travel & meeting schedules • Managed all Payroll, Benefits operations• Managed all third-party vendor relationships: Property management, IT support, facility maintenance, print vendors, and catering vendors• Responsible for HR operations - New employee on-boarding and training. Created company on-boarding materials, established on-boarding process, wrote job descriptions, interviewed and supported hiring process.• Responsible for developing, managing and hiring for our Internship program, both for Account Management and Design Show less

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  Gloo

  Aug 2016 - Jan 2020

  Managed team of 20+ creatives (In-House / Contracted) producing internaland external facing Marketing assets• Managed all Creative project timelines from strategy and conceptionthrough iteration process, to assigning tasks, onto final delivery–Responsiblefor aligning key departmental stakeholders• Lead implementation of PM systems to create effective projectworkflows, communication and accountability• Led daily team meetings to support in removing project blockers andassess overall risk and pitfalls• Lead implementation of agile PM operations/systems to full adoption• Responsible for maintaining centralized asset storage and developedstandardized nomenclature• Responsible for onboarding + training of the Marketing team on teamoperations, Project Management Systems, folder/file structures to ensureexcellent execution on project delivery• Primary contact for managing relationships with freelancers and vendors• Co-Managed company summit, trained volunteer teams, managedcreative production of design installations and collateral, managed thir Show less • Initiated implementation & training of project management systems to full adoption and standardization• Established structure and nomenclature for centralized asset storage• Established operational flows for digital and print creative projects• Responsible formanaging projects and contracts for a team of 20+ creatives, ensuring internal and external facing Marketing assets were delivered on time with the most efficient use of resources• Event management for annual company summit - trained volunteers, managed creative production of design installations and collateral to implement a successful 500+ person event Show less

  • Operations Manager

    Jan 2019 - Jan 2020

  • Senior Operations Project/Traffic Manager

    Jun 2017 - Jan 2019

  • Marketing Project/Traffic Manager

    Aug 2016 - Jun 2017
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  Native poppy

  Dec 2020 - Dec 2021

  Client success manager + administration

  Responsible for All Customer success, including general customer intakeand communications, in addition to all subscriber marketing communications• Operationalized cross-departmental communications between our operationsteam + florist team to daily success with scalable practices using web tools• Oversaw new employee on-boarding and training. Responsible forwriting all job descriptions for new positions, uploading to website +responsible for managing initial screening and interview coordination• Oversaw all payroll operations• Responsible to keep employee handbook up to date and developed aquarterly updating cycle• Managed all vendor relationships, employee expense reimbursement,contractors and office expenses• Created standardized organization in Google Drive – From file nestingand nomenclature to rule documentation and ongoing auditing• Responsible for supply order management and organization• Created scalable processes for remote team members to map intousing PM software (Trello) Show less

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  Simplyput design co.

  Jul 2021 - now

  Interior designer

  Responsible for driving all daily business + design projects fromdesign services request, to conception, to project completion• Leveraged project + operations management skills to create and develop ascalable business model for my clients with efficient communicationand collaboration• Responsible for driving excellent project management through effective anddetailed communications and visuals to final ordering and delivery of goods• Responsible for providing excellent customer service – Empathy and Careare SimplyPut Design Co. brand pillars, and I strive to understandeach of my client's needs to deliver in alignment with their uniqueto-them goals.• Sourced + developed method for use of efficient tools for design +project management• Responsible for building and ongoing management of my website Show less