Talk to sales Try for Free
Glória Gruber

Glória gruber

bookmark on deepenrich
location of Glória GruberSanta Catarina, Brazil
Phone number of Glória GruberView Mobile No.
Followers of Glória Gruber3000 followers

  • Timeline

  • About me

    Co-Founder Café com CS | Enablement | Mentor | Consultant

  • Education

    • Universidade federal de santa catarina

      -
      Letras - francês dois semestres.

    • Universidade do estado de santa catarina

      -
      Design de moda três semestres.

    • Unicesumar

      2018 - 2021
      Superior de tecnologia em marketing marketing

    • Escola conquer

      2022 - 2023
      Pós-graduação lato sensu - especialização strategic business management

  • Experience

    • Imaginarium

      Jan 2012 - Jan 2015
      Subgerente de vendas

    • Zara home

      Oct 2016 - Oct 2017
      Vendedora responsável

    • Moblee

      Jul 2018 - Jul 2021

      Restructured the Customer Success area by mapping out the ideal customer journey with focus on scale and eficiency.Acted as a consultant for customers sharing best practices and bringing expertise to the event concept in additon to assisting the customer's project to it's minimal details.Partnered with the Sales Representative to antecipate upsell, crossell opportunities and being proactive on walking clients through renewals.Partnered with the Product Manager bringing customers vision and contribuiting on prioritizing new additions to the product and developing the product roadmap. Show less

      • Head of Customer Success

        Jan 2021 - Jul 2021

      • Customer Success Manager - Ongoing

        Nov 2020 - Jan 2021

      • Customer Education Specialist

        Oct 2019 - Oct 2020

      • Customer Success Manager - Onboarding

        Feb 2019 - Sept 2019

      • Customer Care Assistant

        Jul 2018 - Jan 2019

    • Ahgora by totvs

      Jul 2021 - Sept 2021
      Customer success manager - enterprise

      Created and assisted action plans for customer engagement and revenue growth within Key AccountsResponsable for customer advocacy and managing support, product integrations and customizations projects.

    • Gupy

      Sept 2021 - Mar 2022
      Customer success manager

      Responsible for:Managing a 42 client portfolio focusing on creating long term relationships with key stakeholdersConducting monthly meetings and QBR Working as the Account Manager partner on identifying expansion/upsell opportunities and assisting in closing the dealDocumenting tasks, touchpoints and action plans outcome on the Customer Success platform - Sense DataTracking and managing customer health score

    • Lano

      Mar 2022 - now

      • Partner Success Manager

        Sept 2022 - now

      • Customer Success Manager

        Mar 2022 - Sept 2022

    • Café com cs

      Dec 2023 - now
      Co-founder

      🪐 Comunidade, cursos e treinamentos para profissionais de CS - Café com CS 👩🏻‍🚀☕️🪐 Consultorias, treinamentos e workshops de Sucesso do Cliente para qualquer tipo de negócio que busca diminuir custo de aquisição de clientes, engajar, reter e transformar clientes em promotores.

  • Licenses & Certifications

    • Gestão de inovação organizacional

      Alura
      Nov 2020

    • Customer success intermediate

      Cs academy
      May 2021

    • Design de processos

      Fluxe school
      Oct 2022

    • Customer success manager - how to deliver (live with lincoln murphy)

      Impact academy customer success
      Apr 2023

    • Customer relationship management (crm) - intermediário

      Espm escola superior de propaganda e marketing
      Sept 2021

    • Digital marketing specialist

      Imagine school
      Feb 2019

    • Ux research, strategy & writing

      Alura
      Nov 2020