Experience

• 

  Brentwood leisure trust

  Sept 2009 - Sept 2011

  Casual recreational attendent

  Lifeguarding, first aid, cleaning, customer assistance and setting up sports equipment.

• 

  Aquaterra leisure

  Oct 2011 - Jul 2013

  Casual recreational attendent

  Duties included: lifeguarding, first aid, cleaning, customer assistance and setting up sports equipment.

• 

  Adnams

  Jun 2012 - Aug 2012

  Waiter

  Attending to guests throughout the day during breakfast, lunch, afternoon tea and dinner service. Cleaning and preparing the restaurant in between service and attending to orders at the bar.

• 

  Bath spa university

  Jul 2013 - Jul 2014

  Represented my university in selling its vision to prospective students on guided tours of its facilities, answering questions and providing a presentation on my university experience. Skills: Customer communications, engagement and care, oral presentations, time management, information management, and sales and brand representation. Working for the Estates and Services team over the summer at Bath Spa University in between my university terms. Duties involved a variety of tasks that worked to maintain, improve and redevelop the university's grounds.

  • Student Ambassador

    Oct 2012 - Jul 2014

  • Estates and Services Groundskeeper

    Jul 2013 - Sept 2013
• 

  Sainsbury's

  Jul 2013 - Jan 2017

  Local customer service assistant

  -Undertook training in all available areas involved in running a local food convenience shop: delivery, bakery, code-check. -Achieved 100% in the store’s mystery customer assessment, awarded a bonus and ‘employee of the month’ by securing good results in product availability and store environment assessments.Skills: Teamwork, customer care and support, communication, quality control, stock and inventory management. Work Experience Placement London, Holborn (15/8/2016-19-8/2016)-Assisted the sustainability and ethics team to create a research briefing on Fairtrade products.-Aided the food quality and technical team in project work performing sensory and physical analysis on peach packaging to assess the effectiveness of ethylene ‘ItsFresh!’ strips. -Researched household equipment for saving food waste for the ‘Waste Less Save More’ initiative. Skills: Research, report and brief writing, technical analysis and data collection. Show less

• 

  Rothamsted research

  May 2016 - Aug 2016

  Visiting researcher

  MSc research project placement carried out on the Rothamsted North Wyke research site utilising the National Farm Platform funded by the BBSRC. Working with the Sustainable Soil and Grassland Department under the supervision of Professor Jennifer Dungait. Research title: Investigating the loss of dissolved organic carbon from grassland fields through the use of carbon quantification and compound characterisation within field inputs. Summary: Investigating the effects Festulolium spp. grass (in connection with the SUREROOT project) on carbon cycling within field through performing bulk C isotopic analysis, dissolved organic carbon analysis and thermochemolysis TMAH pyrolysis gas chromatography mass spectrometry. Skills: Project research, literature reviews, grant proposals, methodical design, sampling design, biochemical analysis (Solid Phase Extractions and Py-GC-MS), field sampling, soil sampling, water sampling, laboratory practice, data collection, analysis and graphical representation, statistical design and analysis, report writing, oral presentations, poster design and presentation. Show less

• 

  Ski beat

  Jan 2017 - Apr 2017

  Chalet host

  -Solely responsible for the operation of a 12 person chalet in the French Alps during the winter season. -Duties include budget planning, food preparation, being on hand as a source of information and company for guests throughout their stay and upkeep and maintenance of the chalet. -After two months of careful stock management, I successfully brought the chalet back under budget from its previous host with savings of €500. Finished the season with an aggregated customer approval rating of 95%.Skills: Brand representation, communication, customer care and support, budgeting, organisation, planning, time-keeping, information management, report writing, food preparation and planning. Show less

• 

  Riverford organic farmers

  Jun 2017 - Mar 2020

  -Elected as the first Face to Face staff council representative by peers, meeting monthly, as part of the company's shift to employee ownership management structure.-Responsible for representing my constituents at monthly meetings. Harnessing the ‘collective intelligence’ of co-owner peers to identify, question, challenge and develop the company’s direction whilst upholding the wishes of our founder’s ethos statement. -Within the role, I wrote monthly outreach newsletters, disseminating council discussion and engaging my peers with the company’s movements. The role honed my skills in debate and mediation, particularly in discussion of sensitive topics. I took charge in co-writing the council’s quarterly company updates and worked in a sub-group to create and present proposals which improved the operational performance of our newly created staff council. Show less -Trained and managed a 6-person Bristol-based travelling Face-to-Face sales team, tasked with creating new veg-box delivery customers from highstreets pitches, business pop-ups and events. -Responsible for managing team performance targets, monitoring and improving results through coaching, people management and motivating; leading by example as a brand ambassador to maintain company values whilst recruiting high-quality customers. -Successfully led a team of strong-willed individuals to be the company's top-three performing teams, meeting regular set targets whilst maintaining company values. The experience developed my skills in leadership, coordination, organisation and team-communication Show less -A travelling sales ambassador for Riverford, upholding its values, selling their vision of sustainable and ethically produced veg to the public on highstreets, business and events.-Responsibilities include maintaining weekly sales figures whilst attaining set targets of Average Order Value, regularity of orders and customer retention. Other tasks include promoting the brand at events and delivering support and care to existing customers-Within this role, I won Best Sales team (2017) - including highest weekly team performance-, 2nd highest sales rep (2018) and attained 1800+ customers and £500,000+ revenue for the company during my 2 ½ year tenure as sales rep. The experience developed my skills in verbal communication, team-work, performance analysis and self-development. Show less

  • Pop-Up Supper Chef

    Nov 2019 - Mar 2020

  • Staff Council Representative

    Oct 2018 - Oct 2019

  • Face to Face Team Leader

    Sept 2018 - Oct 2019

  • Face to Face Sales Representative

    Jun 2017 - Sept 2018
• 

  Cropdrop

  Aug 2020 - Jan 2023

  Start-up community initiative project coordinator

  ●Co-founded and led the coordination of a charity startup project distributing abundant allotment produce to charity organisations providing affordable food across Bath & NE Somerset. ●Created relationships with 6 allotment sites and organised the procedures for regular weekly donations to be collected and delivered by 5 volunteer drivers to 9 food projects closeby. ● Overcame operations challenges with creative and sustainable solutions to achieve 100 ‘drops’ to food projects in our first 3 months of operation. Maintained developing network of produce growers, volunteer drivers and recipients ready for 2021 operation. https://www.cropdrop.org.uk/ Show less

• 

  Riverford organic farmers

  Aug 2020 - Mar 2021

  Multi-drop delivery driver

  ●Delivering organic veg-boxes to a base of 400~ Riverford customers each a week across Somerset. ●Carefully and meticulously loading rounds, following delivery instructions and order details.●Have further developed my skills of observation, organisation and time management.

• 

  The community farm

  Aug 2021 - now

  Veg shed coordinator

  Working for a Community Support Agricultural Not for Profit Social Enterprise as their 'veg shed' coordinator. ● Tasked with the setup, operation and running of the on-site farm shop, offering a supply of fresh, responsible sourced organic produce to the local community, grown on-site or by local farmers. ● Responsible for creating the shop’s manifest, tracking stock inventory, creating an attractive set-up, serving the shed's customers and providing information about the farm's operation and activities.● Assist the farm's other operations, providing cover for their warehouse assistant, box pack, wholesale and box delivery positions. Show less

• 

  Middle ground growers

  May 2022 - now

  Veg box & volunteer coordination

  ● Joined a small group of new entrant farmers to lead their budding CSA veg bag operation; based at Weston Spring Farm, a new peri-urban agroecological horticultural farm. ●Wearer of 5 main hats: creation and implementation of information systems; customer communication and content writing; planning and coordination of weekly ‘veg bag’ operation; managing veg bag accounts; and, volunteer day coordinator. ●Achieved on our 2022 feedback survey a 4 out of 5 (or higher) rating by 90% of respondents for customer communication, quality of produce, our bike delivery service and packaging; and, >80%, respectively, for value for money. Show less