Experience

• 

  Design desk pvt ltd

  May 2006 - Jan 2007

  3d artist

  Designing and rendering stalls of different clients. Making working drawings of various projects for execution. Investigation on-site. Designing graphics panels and vinyl cuttings. Projects - Microsoft Ltd., Sony Play Station, Singapore Tourism Board, Egypt Tourism Board, Ram Swaroop Group, Tally, Merino Lam etc.

• 

  Adroit infoservices pvt. ltd.

  May 2007 - Jul 2008

  3d visualizer

  Successfully completed many projects of Interior and Exterior, mostly of foreign origin. Worked in perfect harmony within a group of design professionals. Acquired key skills relating to V-Ray and 3D Studio Max.Projects - Exterior Modeling for Bernie Residence, Cayman Architectural Services etc. Flythrough Animations for Barrette Residence, Gossem Condominium etc.

• 

  Exhibits genesis pvt. ltd.

  Aug 2008 - Apr 2013

  3d designer

  • Created 3D visualizations of exhibition stands, enhancing brand visibility & visitor footfall.• Coordinated with the marketing, graphic designing & printing team, developing attractive stand designs. • Collaborated with the clients, event organizer & cross-functional execution team, executing stands to meet client objectives.

• 

  Lumin design studio pvt. ltd.

  May 2013 - Jul 2014

  Team lead - 3d

  • Led the modelling team of 7+, developing interior/ exterior 3D architectural models of residential & commercial buildings. • Gathered client requirements & translated into appealing 3D visualizations. • Resolved team queries & issues, accelerating performance, quality & productivity. • Identified & rectified designing & modelling errors with consistent technical decisions & team alignment.

• 

  Realpage, inc.

  Nov 2014 - now

  • Heading end-to-end operations of leasing analytics & customer credit screening processes. • Leading a team of 89, achieving SLA success via continuous performance tracking & training.• Analyzing & improving team productivity, driving ProHance implementation & tracking. • Restructuring processes & resource allocation, enhancing utilization & output.• Charting quarterly resource & budget requirements based on production volume forecast.• Coordinating with the US stakeholders & HR teams, procuring contract resources. • Collaborating with the Philippines team on a screening process automation project. • Streamlining process documents & reporting systems, reducing human error & redundancy.• Resolving critical business issues & escalations, avoiding delivery failures. • Enhancing team performance, implementing performance-based R&R initiatives.• Mentoring & motivating employees for skill development & career progression.• Steering goal setting, forecasting, revenue & KPI reviews with fertile outcomes.• Assessing annual staff performance, recommending merits, promotions & increments. Show less • Led a 7-member team in a product implementation management project, enabling end-user feedback tracking processes.• Customized operational solutions, achieving specific project requirements & targets.• Identified & mended process gaps, enhancing efficiency while reducing risks.• Steered strategic change management, enhancing team adaptability & productivity. • Spearheaded graphics design projects, facilitating organizational branding activities.• Implemented & tracked theme-based employee development initiatives, increasing training participation from 18% to 94.7%.• Created & presented actionable business reports & insights, facilitating management decision-making. • Identified, evaluated & hired high-potential talents and groomed them for excellence. • Strategized business continuity plans to mitigate the impact of any unforeseen incidents. Show less • Managed daily operations, leading 50+ team members & 2 team leaders.• Steered contract-hiring, training & integration processes of 103 employees to create an asset repository for accelerated client delivery. • Tracked & ensured 100% hardware/software resource availability for the contract team, accelerating business as usual (BAU). • Identified skill gaps & promoted need-based learning, steering significant improvement in performance efficiency.• Managed the employee exit formalities with seamless parting procedures & asset recovery. • Analyzed & steered various process innovation ideas, facilitating Lean Six Sigma yellow belt certification of 3 team members. • Executed the app interface designing projects for enhanced employee connectivity during Covid-19. • Maintained & enhanced employee engagement during the pandemic-struck environment with innovative engagement initiatives. • Designed SOP, rosters & transport tracking systems to initiate a hybrid working mode. • Represented the department in multiple corporate town hall events & leadership interactions. Show less • Led a team of 20 3D Artists, delivering projects adhering to the SLA, productivity & quality standards.• Streamlined project workflow, tracking & delivery using the TFS project management tool.• Facilitated seamless transition to the remote working environment, ensuring business continuity during the pandemic. • Developed & maintained team production & quality metrics for continuous performance tracking & issue identification.• Created & presented actionable business reports & insights, facilitating management decision-making. • Identified, evaluated & hired high-potential talents and groomed them for excellence. • Enhanced team engagement & increased performance efficiency via team meetings, issue resolution, personal feedback & training. • Maintained comprehensive documentation & leave records of the employees, facilitating the tracking process. Show less • Received 2 consecutive promotions to the Quality Analyst II position.• Established the quality analysis (QA) process from scratch, managing end-to-end documentation, reporting & process training.• Audited daily production outputs with RAG scoring for an 18-member team, ensuring quality design delivery with minimal error. • Resolved production & quality management issues in coordination with the US counterparts. • Conducted new hire induction & capability building, facilitating seamless transition & production efficiency. Show less

  • Operations Manager

    Jul 2023 - now

  • Manager Operations, Content Services

    Apr 2022 - Jul 2023

  • Assistant Manager

    Apr 2021 - Mar 2022

  • Team Leader

    Aug 2017 - Mar 2021

  • Quality Analyst

    Apr 2016 - Jul 2017

  • 3D Animator

    Nov 2014 - Mar 2016