Mahmoud Abdelkerim

Experience

• 

  Four Seasons Hotels and Resorts

  May 2010 - Dec 2012

  Administrative Assistant

  As an Administrative Assistant at Four Seasons Hotel, I provide meticulous administrative support, manage correspondence, coordinate schedules, and ensure smooth operations within our luxury hospitality environment.

• 

  Mobile Shop Egypt

  Jan 2012 - Jan 2018

  Store Manager

  Achieve individual sales targets and ensure the branch meets its overall sales goals.Conduct data analysis to identify sales trends, customer preferences, and opportunities for growth.Train, coach, and mentor staff to enhance their sales skills and product knowledge.Prepare daily and monthly sales reports, detailing performance metrics, goals achieved, and areas for improvement.Monitor inventory levels and ensure adequate stock availability to meet customer demand.Implement marketing strategies and promotions to drive sales and increase customer engagement.Maintain a high standard of customer service and resolve escalated customer issues promptly.Collaborate with regional managers and headquarters to align branch operations with company objectives.Uphold company policies and procedures, ensuring compliance with industry regulations and standards.Foster a positive work environment that encourages teamwork, professionalism, and accountability Show less

• 

  HSBC

  May 2018 - now

  *Key Responsibilities:*1. *Daily Maintenance:* - Ensure all daily operational tasks are completed efficiently. - Monitor and manage systems and processes to maintain smooth daily operations. - Identify and resolve any issues that may arise in daily activities.2. *Credit Card Limit Adjustment Requests:* - Review and approve requests for credit card limit adjustments. - Ensure compliance with bank policies and regulatory requirements in the approval process.3. *Training and Development:* - Conduct training sessions for new batches of employees. - Develop and deliver comprehensive training programs to ensure new hires are well-prepared for their roles. - Provide ongoing support and mentorship to new employees during their initial phase.*Additional Responsibilities:* - Collaborate with other team members and departments to streamline operations and improve efficiency. - Assist in the development and implementation of operational policies and procedures. - Prepare reports and documentation related to daily maintenance, credit card limit adjustments, and training sessions. Show less Contact Center Agent - Premier QueueResponsibilities:- Handle incoming customer inquiries over the phone, ensuring a high level of customer satisfaction.- Provide accurate information and solutions to customer issues promptly and efficiently.- Offer support and assistance to colleagues, fostering a collaborative team environment.- Consistently achieve and exceed Key Performance Indicators (KPIs), including response time, resolution rate, and customer satisfaction scores.- Maintain up-to-date knowledge of products, services, and company policies to effectively assist customers.- Document customer interactions and issues accurately in the customer relationship management (CRM) system.- Participate in training sessions and team meetings to stay informed about updates and best practices.- Adhere to company protocols and compliance standards in all customer interactions. Show less

  • Operation Assistant Manager, CAT Team at HSBC Bank

    Jun 2022 - now

  • Premier Banker

    May 2018 - Jun 2022