Vishwajeet Singh

Experience

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  Cadenza Infotech

  Aug 2013 - Dec 2013

  Customer care executive

   Handling customer queries, product information, sales and service after sales.

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  Domino's

  Oct 2014 - Jan 2015

  Guest Service Representative

   Handling orders, billing, shift cash, guest queries and complaints.

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  ANdAZ

  Jun 2018 - Sept 2018

  Industrial Trainee in Andaz Delhi

   Completed Industrial departmental training in Front Office and Housekeeping from Hyatt Andaz, Aerocity, New Delhi.• Greeted the guests of the hotel while arrival and departure.• Helping the guest with baggages during scanning at the security check.• Tagging the baggages according to the company policy. • Assisted the guests in completing check-ins formalities and escorted them to their rooms with their luggages.• Handling the baggage of groups while check-in and check-out and long staying guest.• Providing information with regards to hotel property and about localities.• Making the room key.Filling the arrival and departure book. Show less

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  Taj Hotels

  Nov 2018 - May 2019

  On the job trainee (FO) Taj Exotica, Andmans

   Completed On the job training in Front Office from Taj Exotica Resort and Spa, Andamans.• Coordinated with Housekeeping department to check for arrival rooms.• Checked welcome letters, welcome cards, key and VIP arrival amenities. • Ensured the arrival pavilion is set up with welcome amenities and serving at the time of arrival.• Handled the baggages while arrival-departure, group arrival-departure.• Given the property orientation, sang welcome song, escorted them to the rooms with proper orientation of the room.• Done the check-in process, and collecting departure information and preferences if any.• Updated guest information, profiling, and C Forms.• Handled incoming calls at reception desk, as well as resolved guest queries related with room and property.• Helped the guests with ferry timings, locality, activity and things to do related queries. • Stocked the workstation with stationery and departure gifts.• Printed the bill and after verification from duty manager sent along with departure bill to guest room of next day departures as per the billing instructions.• Notified discrepancies in the bills/hard copies missing from the guest room slots before submitting to finance.• Prepared arrival and departure list and transportation report for next day.• Sent the arrival and departure report, transportation report along with guest in house report to concerned person/s, departments.• Assisted the guest with pickup and drop according to arrival and departure pattern. Appreciated by the guest on feedback platform of organization. Show less

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  Marriott International

  Jul 2019 - Jul 2020

  Front Office Associate

  Completed one year as Front Office Associate from Lemeridien Nagpur, Marriott Inc.As Front Office Associate my day to day activities involved as following :• Attending briefing of the department. • Checking arrivals and departures of the day with with proper cash handover. • Coordinated with Housekeeping department to check for arrival rooms and VIP/loyalty members of the day and VIP amenities for VIP arrivals and members. • Stocked the workstation with stationery and departure gifts.• Welcoming and wishing as per company standards.• During the check-in process recognizing the members and repeated guests and allotting the room as per booking/ guest preference and upgradation if required and collecting departure information and preferences if any.• Informing about loyalty membership and upselling the room and packages as per guest history, profile and closing of the day. • Updating guest information, profiling, and C Forms.• Preparing and verifying the bills according to the billing instructions and attachments for departures of the day. • Handled incoming calls at reception desk, as well as resolved guest queries related with room and property.•Helping the guest with,locality,activity and things to do related queries. • Coordinating with the guests for departures timing, baggage and vehicle assistance if needed/departure control and coordinating for pickup and drops of the guests. •At the time of departure having meaningful conversations regarding stay,next visit and feedback as well as informing about the online feedback form. •Closing the shift with cash drop and preparing cash handover, and log book for next shift. • Verifying the bill with cashier report,receipt transaction report with system transaction report, rechecking discrepancies in the bills/hard copies missing from the guest room slots before submitting to finance.Apart from daily task i was also responsible for managing store inventory,and capable of handling nightaudit process. Show less

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  DoubleTree by Hilton

  Dec 2020 - Nov 2021

  Front Office Associate

  - Helped the hotel achieve #1 position among all Hilton Hotels in the APAC region in terms of Satisfying and Loyalty Tracking(SALT)- Worked in close coordination with the revenue and sales team to successfully launche the Great and Small Breaks.-Ensuring enrollment targets met for each quarter with minimal bounce back rates. -Handled the loyalty program targets for the entire hotel as Hilton Honors Champion -Performing root cause analysis for every guest feedback and survey and submitting to reporting managers on daily basic. -Assist management in training of new colleagues and highlighting the potential of individuals and direct them in achieving targets.-Handling sub departments: Guest Relations, Concierge, Recreation and Care- line.- Handling groups and billing.-Improved the trip advisor ranking of the hotel among 1600+ hotels in Goa.-Supporting the team to create great experience for guest by anticipating the guest needs, preferences and complaints to deliver prompt and personalized service.- Taking responsibility and initiative to resolve issues and ensuring clear communication with guest and departmental colleague to ensure smooth operations.-Ensuring to be aware of the new procedures and initiative undertaken by the organization.-Effectively and efficiently maintaining various reports for the departments and managers.-Supporting the team to achieve departmental goals viz. Medallia, Trip Advisor, Revenue Maximization, Loyalty Program Enrollment. Show less

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  Hyatt Hotels Corporation

  Dec 2021 - May 2022

  Front Office Host
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  Hilton

  May 2022 - Nov 2023

  Front Office Executive
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  DoubleTree by Hilton

  Jan 2024 - now

  Duty Manager