Patrick Porter Jr

Experience

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  Allstate

  Mar 1997 - Apr 2017

  As a Business Process Senior Analyst at Allstate Insurance, I meticulously prepared detailed SAP expense comparison budget reports, providing critical financial insights to leadership. I developed and maintained comprehensive databases to ensure secure data storage, regular backups, and accessibility. By reporting on monthly metric SLA scorecard results and effectively communicating compliance issues, I supported strategic decision-making and ensured adherence to regulatory standards. I role involved collaborating with cross-functional teams to drive process improvements and enhance overall operational efficiency. Show less As a SOX Compliance Specialist at Allstate Insurance, I ensured adherence to the Sarbanes-Oxley Act (SOX) by managing compliance within the Output Processing Center (OPC). I conducted quarterly audits of internal controls, identifying risks and proposing strategic enhancements to processes. My responsibilities included preparing both scheduled and ad hoc reports based on scorecard standings, which I presented during weekly staff meetings. I also audited check processing procedures, maintained security protocols, and collaborated with printer operators to enhance tracking processes, ensuring robust compliance and operational integrity. Show less In my role as a Technical Support Analyst at Allstate Insurance’s Enterprise Help Center (EHC), I provided expert technical support to system users, agents, and customer support staff. I developed comprehensive Knowledge Articles to support fellow analysts and end-users, significantly enhancing knowledge sharing and issue resolution efficiency. My efforts ensured seamless user experiences, rapid issue resolution, and effective communication of technical solutions, contributing to the overall productivity and satisfaction of users across the organization. Show less As a PFA Account Manager in the Accounting department at Allstate Insurance, I utilized my strong background in finance and accounting to manage agent client accounts with precision. I accurately entered customer check information using advanced data entry techniques and 10-key input, ensuring meticulous financial record-keeping. I extracted express reports from SAP and collaborated with agents to resolve balance issues, providing accurate account reconciliations and supporting financial decision-making processes. Show less

  • Senior Business Process Analyst

    Apr 2009 - Apr 2017

  • SOX Compliance Specialist

    Oct 2005 - Apr 2009

  • Senior Technical Support Analyst

    Jan 2000 - Oct 2005

  • Agent Remittance Premium Fund Account Specialist (ARCOE)

    Mar 1997 - Jan 2000
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  OneSource Virtual

  Apr 2017 - Feb 2018

  Services Setup Systems Analyst

  As a System Setup Analyst at OneSource Virtual HR, I was responsible for configuring HR systems based on customer service requirements, such as Payroll, Garnishments, and Tax processing. I documented process flows and job guides, creating standardized layouts that reduced production time and costs. My role included testing new "Inspect" scripts to ensure faster, error-free customer tenant builds and developing scorecards to track build quality and timeliness. Additionally, I provided management with comprehensive summaries of the team's Zendesk Ticket SLA status, enhancing transparency and service efficiency. Show less

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  Allstate

  Feb 2018 - Dec 2023

  Production Support/Product Engineer

  In my role as a Production Support/Product Engineer for Intelligent Automation at Allstate Insurance, I was pivotal in supporting Blue Prism developer-created automations through their transition to production. I conducted rigorous testing for software updates to mitigate risks and coordinated validation efforts for system updates from other departments. Facilitating daily team standups and weekly meetings, I managed changes, problems, and incidents efficiently. I also provided leadership with insights through detailed incident impact reports and played a key role in disaster recovery exercises and configuration management, contributing to the seamless operation of automation systems. Show less