Sourabh Bose

Experience

• 

  Dawat-e-Khaas

  Jul 2010 - Jun 2012

  Restaurant Sales Manager
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  Tradeindia.com-Infocom Network Ltd

  Jun 2012 - May 2014

  Buisness Development Executive

  Handling Sales & Marketing profile for Ludhiana & Jalandhar Pin codes & Contributing to Overall Online Ad sales for the Organisation

• 

  Quikr

  May 2014 - May 2015

  Assistant Manager

  Handling Sales & Marketing profile fir South Delhi & Faridabad Pin codes & Contributing to Overall Online Ad sales for the Organisation

• 

  Snapdeal

  Jun 2015 - Aug 2016

  Senior Executive

  Managing Linehaul Central Operations- Leading First Mile & Last Mile- Part Of Head Quaters Management Line Haul Team

• 

  Myntra

  Oct 2016 - May 2017

  DC Head

  Handling Last Mile Station and Operation's for Gurgaon city with a daily BAU volume handling of 15k shipments

• 

  Amazon

  Jun 2017 - Feb 2024

  -As a site lead, managed a team of 50+ in last-mile operations, achieving performance goals across 15+ KPIs and ensuring seamless operations for over 42k SKUs/week.-Led the team to best performance in the territory during Diwali sales and Prime Day sales, handling 70k+ SKUs/week.- Drove a zonal critical quality metric for 68 last-mile sites in North India and brought down defects from 2000+ to 800 per million, the lowest in India.-Responsible for managing external delivery partners and internal stakeholders from the program, supply chain, finance, EHS and compliance teams.-Core ops project team member for Amazon Flex channel and program development in North India -Helped in scaling e-vehicles within last-mile and induction of diversity within the territory-Identified trends in quality and cost KPIs, made data-backed strategic implementations.-As a site lead, managed a team of 35+ in last-mile operations, achieving performance goals across 15+ KPIs and ensuring seamless operations for over 42k SKUs/week. -Led the team to best performance in the territory during Diwali sales and Prime Day sales, handling 70k+ SKUs/week. - Drove a zonal critical quality metric for 68 last-mile sites in North India and brought down defects from 2000+ to 800 per million, the lowest in India. -Responsible for managing external delivery partners and internal stakeholders from the program, supply chain, finance, EHS and compliance teams. -Core ops project team member for Amazon Flex channel and program development in North India -Helped in scaling e-vehicles within last-mile and induction of diversity within the territory -Identified trends in quality and cost KPIs, made data-backed strategic implementations.Skills: E-Commerce · Strategy · Operations Management · Team Management · Business Building · Supply Chain · Project Management · Logistics Management · Warehouse Operations · Team Leadership Show less Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory. · Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon · Field Visits: Visiting targeted number of stores. · Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. · Work on the ground to enable network with new product launches and partner with the operations and other teams. · Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. · Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. · Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth. · Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. · Enhance Engagement with accounts to improve business and increase retention. · Drive stores against goals (Volume, FTR and other key metrics). · Handling day to day operational escalations and be available to round the clock to manage the issues. · Support station operations and/or customer deliveries. · Strong Bias for great customer service. · High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyse and interpret information. Show less Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory. · Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon · Field Visits: Visiting targeted number of stores. · Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. · Work on the ground to enable network with new product launches and partner with the operations and other teams. · Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. · Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. · Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth. · Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. · Enhance Engagement with accounts to improve business and increase retention. · Drive stores against goals (Volume, FTR and other key metrics). · Handling day to day operational escalations and be available to round the clock to manage the issues. · Support station operations and/or customer deliveries. · Strong Bias for great customer service. · High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyse and interpret information. Show less

  • Operations Manager

    Aug 2021 - Feb 2024

  • Channel Team Lead( L4)

    Sept 2020 - Aug 2021

  • Channel Team Lead

    Jan 2019 - Aug 2020

  • Team Lead

    Jun 2017 - Jan 2019