Andriani Andriani

Experience

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  McDonald's Indonesia

  Apr 2005 - Jul 2005

  Crew Trainer

  Resposible for area Lobby, Cashier & Kitchen service.

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  Bank Mega

  Mar 2012 - Jan 2013

  Call Center Credit Card Agent • MegaCall Credit Card Services • PT. Bank Mega, Tbk

  Serving the customers via telephone related inquiries, data maintenance, activation or request blocked kredit card and handling complain from Bank Mega credit cardholder

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  PT Bank Mandiri (Persero) Tbk.

  Jun 2014 - Sept 2014

  Account Relationship Marketing • Payroll & Personal Loan Product • PT. Bank Mandiri, Tbk

  Marketing the personal loan product for customer payroll through Bank Mandiri and reguler retail customers.

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  Commonwealth Bank Indonesia

  Sept 2014 - Oct 2024

  1. Responsible to validated the eligibile data that fullfillment for Program Acquisition, Proposition, & Benefits CommBank Premier customers.2. Responsible to provided the weekly report & monitoring takers Program Acquisition, Proposition, & Benefits CommBank Premier customers.3. Conduct the sosialization Program CommBank Premier Customers to Relationship Manager Branch, frontliners, & Contact Center4. Key person to escalated the fullfillment deviation Program to obtain approval from Product Dept Head.5. Responsible to delivered the EDM blast for reminder topup balance the Unqualified CommBank Premier customers.6. Responsible for end to end process of Data Migration Joint Finance customers into corebanking system & liase with related teams.7. Assigned leads new customers submission onboard from Website Corporate & Contact Center for further follow up by VRM & RM Branch.8. Escalated or handling customers queries, request maintenance data, complaint from CHS tools within the SLA.9. Responsible for request purchase order, quotation and confirmation invoice based on requirement business into PSGL tools.10. Responsible for document and administratif support for Customers Value Management teams. Show less 1. Involved to development of Product Personal Loan (KTA CommBank) & CommBank Paylater (CBPL) the consumtive loan for Retail Banking Customers• Involved for preparing the document requirement of Product goverment to obtain the stakeholder/internal approval & Regulatory then submitted requirement document Post Implement Reporting.• Responsible to created or renewal the Risk Assessment, Product Guide, Policy Product, & Prosedure document of Personal Loan (CommBank KTA) & CommBank Paylater (CBPL).• Daily monitoring the end to end process flow loan application and rewards fullfilment within SLA.• Resposibility the payment process of fee service the digital lending partnership.2. Resposible to development the Product Joint Finance Paylater (JFPL) – Channeling Partnership with Shopee.• Involved to preparing to conduct the document legal agreement collaboration, NDA, Term Sheet, & PnP new product government JFPL• Contribute to supporting the report & monitoring end to end process once the product golive.• Involved to development & delivery business requirment for system integrated for JFPL tools and liase with related IT & Data warehouse.3. Fully contribution for Growth & Acquisition Digital Marketing Partnership Project with SEVA application (PT. Astra Auto Digital).• Conduct the business initiative changes to boost digital adoption and improve customers engagement through digital marketing product join finance • Involved to prepare the requirement document marketing partnership & agreement collaboration project.• Created of additional rules parameter underwriting of customers joint finance who apply through application. Show less 1. Responsible to created or renewal the Product Guide, Policy Product, & Prosedure document of Digital Unsecured Lending product to comply the Goverment & Development Framework (PDDP) on PTBC.2. Involved to development product of Unsecured Loan Business Traditional Bizloan & CommBank Bizloan for Emerging & SME customers 3. Responsible to support daily end to end process product Business loan i.e• Checking completeness & Validated the document requirement for loan submission.• Requesting & monitoring result of SLIK/BI- Checking, prepare document for requirement appraisal process and loan agreement.• Daily monitoring the end to end process flow loan application of limit disbursement loan within SLA.• Contribute to provide the dashboard monitoring portfolio business and reporting achievement sales.• Handling for payment process of insentive scheme sales and disbursement fee for partnership channel (i.e Cashlez, MOKA, Majoo, Olsera, Tokopedia, etc.) as of monthly activites.• Escalated and maintence customers complain through contact center, branch, or email within SLA.4. Maintenance the aftersales i.e supporting for process Settlement early repayment, Restructure Interest for DRP Program due to C-19 Show less

  • Customer Value Proposition & Fulfillment • Customer Value Management

    Sept 2023 - Oct 2024

  • Digital Product Support Specialist • Digital Lending Business, Growth & Acquisition

    Dec 2019 - Aug 2023

  • Sales Support Unit Unsecured Loans, SME New Business Department

    Feb 2015 - Nov 2019

  • Digital Sales Officer • Digital E-channel & Services Department

    Sept 2014 - Jan 2015
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  Bank Sahabat Sampoerna

  Feb 2025 - now

  Manager Consumer Lending Product Development