Rakesh Singh

Experience

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  Click Labs

  Jan 2015 - Mar 2015

  Digital Marketer Trainee

   Campaign Setup - Search, Display, Remarketing, Dynamic Search Ads, Paid Marketing Campaigns on Social media handles, Email & SMS Marketing. Preparing Strategy for E-commerce portals and our website. Work with marketing team & third party agencies to design & deploy marketing campaigns. Timely launch of new products across platforms & Identifying new online opportunities. Enhancing the online customer experience with a view to improving conversion. Ensuring high-quality listing across all channels. Generating reports - sales by channel, returns by channels, spend performance across channels. Managing Brand value and trust of customers in products and services. Show less

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  Daily Top News

  Jul 2015 - Aug 2017

  Technical Support Engineer

  Working with customers/employees to identify computer problems and advising on the solution.Logging and keeping records of customer/employee queries.Analyzing call logs so you can spot common trends and underlying problems.Updating self-help documents so customers/employees can try to fix problems themselves.Handle Youtube channel to gain more traffic for growing the company’s network.Run Campaign for the company on Google and Youtube, list all the important keywords and cost of the keyword in Microsoft excel. Use Google Analytics for tracking the relevant result. Show less

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  McDonald's

  Mar 2020 - Sept 2021

  SWING MANAGER (March 2019 - till date) Mcdonald’s Chuka Blvd(Regina, SK)Job Descriptions:Training (Crew)Complete follow-up SOCs and training Review training needs for the crew working the shiftmonitor execution of shift trainingMonitor execution of guest experience behavior and review with guest experience manager.Internal CommunicationRead messages from the back office or manager’s communication log.Communicate with managers on shift and identify sales trends/opportunities.Communicate shift targets and goals to all team members.Monitor and communicate progress toward targets throughout the shift and energize the team to meet them.communicate results and opportunities to the next manager.Safety and SecurityEnsure cash controls are in place for shift(safe contents, skims, deposits, cash +/-)Check security equipment for proper operations.Maintain safety and security during the shift.Ensure cash handling procedures are being followed.Responsible for daily management of the safe.People PracticesEnsure crew appearance standards are met.Enforce all applicable labour and employment laws and McDonald’s policies.Recognize and reward crew.Scheduling(Crew)Review the crew schedule for proper staffing to meet demand.Ensure labour controls are in place each hour and each shiftprovides scheduling manager feedback on scheduling efficiency.ProductionMonitor and Coach to correct production procedures.Monitor finished food qualityFood SafetyComplete and verify the daily food safety checklist.Monitor food safety procedures during the shift.ServiceMonitor and Coach to correct service and Guest Experience behavior procedures.Seek guest feedback during travel paths.Document complaints and action takes in the logbook.Follow the guest’s recovery process when necessary.Inventory ManagementMaintain stock levels for 24/2; receive products by checking order accuracy, quality and condition.Track raw and completed waste on each shift. Show less

  • 2nd Assistant Manager

    Mar 2020 - Sept 2021

  • Swing Manager

    Mar 2020 - Sept 2021
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  Meridian Inn & Suites

  Sept 2021 - Feb 2022

  Hotel Operations Manager

  ► Ensure Hotel premises are well kept and the food service requirements of customers are met.Supervise furnishing and renovation projects in a hotel establishment.► Develop and implement strategies for promoting their services/brand in order to attract clients.Contact prospective clients via cold calls and emails to offer them hotel services.► I am responding to client inquiries and assisting with the resolution of client problems.Hotels set and enforce customer service standards and procedures.►Customer service unit of a hotel to ensure adherence to set client care policies.Surveys to determine customer satisfaction level.► Manages oversee the recruitment and training of hotel staff to ensure a capable workforce.► Involves assigning and delegating tasks to hotel personnel according to their various specializations and capability.► Set objectives and implement action plans for achieving set targets.► Making and Verifying employees’ schedules and arranging according to daily labor.► verifying Inventory of high-cost items. Show less

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  CIBC

  Feb 2022 - Apr 2022

  Financial Service Representative

  ► Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. ► Problem-solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.► Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.► Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals.► Multitasking - Coins, WDE , VV Tool, Smart, Ecif, Wealth Management and AST. Show less

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  Government of Alberta

  Apr 2023 - now

  Alberta Government