Hap Chauhan

Experience

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  Leeds Learning Network

  Jul 2004 - Sept 2005

  Service Desk Analyst

  The Leeds Learning Network is part of the Leeds City Council and is responsible for providing the internet and other services for educational establishments around the Leeds area. These establishments include schools, libraries, learning centres, museums etc. At the Leeds Learning Network (LLN) my main duty was to provide technical support for the users of the LLN service. Many of the problems that had to be resolved came in the form of telephone calls to the service desk or via email. These calls had to be logged in a system called Richmond, which is used to update and close the calls. This has helped me with my problem solving and communication skills especially as it has given me the opportunity to utilise this skill within a customer-facing environment. It also gave me the opportunity to tackle highly technical issues on a daily basis. I was also responsible for registering domain names for the LLN users and setting up web space so they could develop websites. Show less

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  Perceptive Informatics

  Sept 2006 - Apr 2014

  In this role my main responsibility was to manage the technical delivery of the software solutions provided by the company. This was achieved by managing the Software Engineer(s) and making sure the software was delivered on time and meeting client expectations. I also had great exposure in this role to Project Management activities as on most projects I would be required to not only manage the technical delivery but to also oversee other activities such as Client Testing and Risk Management, as well as many others. Key duties involved: • Managing Requirements through to Release phase of the Software Development Life Cycle.• Managing Stakeholder expectations by creating positive relationships and ensuring agreed objectives are met.• Provide technical knowledge at early stages of the project which aid in the specification process.• Line managing, training and coaching Software Engineers.• Analysing bug trends and metrics to improve software efficiency for future projects.• Manage software engineering strategies for client and/or internal projects to ensure a high standard of quality.• Responsible for the quality and timelines of personally assigned projects to agreed timelines and standards.Key highlights:• Assigned as Lead Software Engineer Manager for Boehringer Ingelheim, responsible for client at programme level.• Managed and coordinated the delivery of four IRT systems for four projects simultaneously all with the same go-live date. Show less Since joining PAREXEL in September 2006 as a Software Engineer I was promoted to Senior Software Engineer within 3-years. The key duties involved:- Using in-house language SDL and SQL to develop IVR - IWR (Interactive Voice Response - Interactive Web Response) Systems for Clinical Trials.- Create reports via Crystal. - Building the required databases to store patient and medication management information.- Providing on-going support for IVR - IWR systems.- Giving technical advice to Project Managers who liaise with clients.- Conducting thorough and rigorous testing of clinical products.- Carry out managerial duties whenever required e.g. setting up systems for release on LIVE environment.My key highlight during this time was completing a 3-month secondment to Hyderabad to provide training and mentoring of new Software Engineering office. Show less

  • Software Engineer Manager

    Dec 2011 - Apr 2014

  • Senior Software Engineer

    Sept 2006 - Dec 2011
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  PAREXEL

  Apr 2014 - Jul 2017

  As a Project Manager at PAREXEL I was responsible for managing the delivery of the software solutions provided by the company according to agreed timelines, budget, scope and quality criteria within an agile environment. During my time at PAREXEL I managed and delivered multiple projects with different clients for various clinical trials. I had done so within budget and to the agreed timelines, building many strong relationships on the way which had led to one of the clients – DBV Technologies - requesting that I work on all their future projects. This had solidified our partnership with the client so that we became their preferred vendor of choice, which led to me being given the opportunity to travel globally with the client to present and demonstrate the software to members of the medical field.Key responsibilities:• Gathering and defining client requirements• Building and testing software as per client requirements• Providing overall tactical management and leadership from project conception to completion, and beyond• Identifying areas within the business and implementing improvements to benefit the process• Travelling to business meetings to present and demonstrate system to the client and end usersKey highlights:• Delivered IRT system for two clinical trials to test innovative treatment for children with peanut allergies.• Improved efficiency of previous builds by delivering IRT system faster with a significant reduction in bugs.• Developed standard offering tailored to the client’s requirements resulting in future software releases being quicker to market• Developed new risk management process by integrating with JIRA, allowing for comprehensive management of project risks. Show less I moved into the Technical Specialist role as this provided me with the opportunity to work on different technologies such as SAS and also to be involved on important new initiatives such as the release of a new platform and new randomisation/medication management solutions for our clients. Key duties involved:• The generation / conversion of randomisation schedules and packaging lists using SAS.• Data analysis and quality management.• Completing expert review of code.• Provide internal and external consultancy and problem solving advice to Operations and other PI departments. Show less

  • Project Manager

    Feb 2016 - Jul 2017

  • Technical Specialist

    Apr 2014 - Feb 2016
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  HD Decisions

  Aug 2017 - Nov 2019

  At HD Decisions I was tasked with managing the delivery and implementation of pre-qualification software for some of the most well-known companies in the Financial Services sector including HSBC, RBS, Santander, Barclays, Hitachi and MoneySuperMarket. HD Decisions were a company experiencing rapid growth and as a result I was given the responsibility to implement some Project Management best practices and to establish standard processes to aid with project delivery. Within 1-year at the company I was promoted to Senior Project Manager and was entrusted to support the company with its transition to an Agile way of working, this was when I became a Certified SAFe® 4 Scrum Master. The company went through an office relocation program to larger premises, where I was assigned to Project Manage the program.Key highlights:• Delivered a revamped version of the Hitachi Loans system, where we also trialled ‘Scrum’ for the first time at the company • Managed the office relocation program, successfully relocating all staff members on time and within budget.• Successful rebuild and rollout of Santander Loans, improving their visibility to consumers• Creating and maintaining standard documentation such as Project Plans, Communication Plan and RAID Log amongst others• Providing training, and mentoring Junior Project Managers• Supporting the transition to an agile framework by running training sessions and workshops• Reporting directly to senior management and directors with regards to project progress Show less

  • Senior Project Manager

    Jun 2019 - Nov 2019

  • Project Manager

    Aug 2017 - Jun 2019
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  ERT

  Nov 2019 - Jan 2021

  Senior Project Manager

  During my time at ERT I was responsible for managing the delivery of software solutions on both mobile and tablet devices, which were used by pharmaceutical companies to aid with their clinical trials, such as AstraZeneca, Sanofi and IQVIA. I managed and delivered multiple projects, but I was also given the responsibility to support the rollout of a new tool called Smartsheet, which is used for Project Planning and forecasting shipments of devices to countries around the world.My main duties involved:• Gathering and defining client requirements• Facilitating daily stand ups with developers, testers, and project coordinators• Liaising and managing the work we do with third-party vendors• Attending client meetings and providing regular communication of progress and status• Proactive management of risks, changes in scope and issues• Providing oversight of user acceptance testing and go live activities• Continued support of the project post go-liveKey highlights:• Delivered ground-breaking food diary app for AstraZeneca, the first of its kind developed in the company, which was used by AstraZeneca to monitor the diet of patients with diabetes.• Supported the rollout and training of Smartsheet to entire organisation to be used as the new project management tool. Show less

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  LSEG (London Stock Exchange Group)

  Feb 2021 - Jul 2024

  I was given the opportunity to move within the organisation where I programme managed an agile transformation initiative called the Ways of Working. The objective of the programme was to work with business units within the organisation with the aim of carrying out a holistic transformation improving the way products are delivered by fostering a customer centric culture and focussing on value. Below were some of my duties within the team• Develop project plans for each workstream and roadmaps for each business unit, which feed into the wider programme roadmap• Monitor status of transformation programme and report to stakeholders including exco members via steering committee meetings and weekly status update emails• Organise and run sprint ceremonies such as sprint planning, sprint review and sprint retrospective• Facilitate each work stream to ensure any impediments / blockers are removed• Support in onboarding new team members and 3rd party vendorsBelow are some of the key statistics:• Managed a budget of 10.4m over a period of 2-years • Built a team made up consultants, agile coaches and tooling experts • The programme delivered benefits of 14.9m.I also supported the rollout and execution of agile training for various teams across the organisation as part of the London Stock Exchange Group and Microsoft partnership. Below are my main responsibilities:• Manage resource allocation and capacity• Create and manage training artefacts• Collate and act on feedback from attendeesMain achievements:• Built and continuously improved 9 agile training courses• Delivered training to over 200 people throughout the company• Based on feedback we had achieved an average rating of 4.9 (out of 5) Show less On joining the London Stock Exchange Group, I was collaborating with Portfolio Delivery Directors within the Data & Analytics group with the following:• Ensuring all propositions comply with project governance by keeping their deliverables and commitments updated on a quarterly basis• Routinely assessing and ensuring financial and investment reporting are up to date in accordance with project governance guidelines• Supporting with the Capital Allocation and Planning process• Ensuring reporting packs are completed for Monthly Business Reviews and Portfolio Board Meetings• Integrating our current tool set into an E2E delivery flowMy main achievements during this period were supporting the development and implementation of an operating rhythm, to align all the propositions in D&A in supporting to ensure all targets were met for our quarterly commitments. Show less

  • Enterprise Agile Programme Lead

    May 2022 - Jul 2024

  • Programme Manager

    Feb 2021 - May 2022
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  ZEMA Global Data Corporation

  Sept 2024 - now

  Head of Project Management Office