Brent Patton

Experience

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  AT&T

  Feb 1997 - Mar 2012

  Communications Technician

  Performs installation, testing, and maintenance operations on dial central office, PBX, circuits, carrier, power equipment and computer systems and associated equipment and wiring; locates and corrects faults in such equipment and wiring; places, removes and rearranges cross connections on distributing frames when required; operates central office power plants; tests and maintains equipment associated with toll terminal communication, radio, and video services; prepares records and reports as necessary; handles other generally associated operations and work assignments. Show less

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  Kansas Air National Guard

  Aug 2006 - Aug 2012

  Client Systems Technician

  Deploys, sustains, troubleshoots, and repairs standard voice,data, video network, and cryptographic client devices in fixed and deployed environments. Sustains and operates systems through effective troubleshooting, repair, and system performance analysis. Manages client user accounts and organizational client device accounts. Related DoD Occupational Subgroup: 110000 and 115000.

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  AmeriCold Logistics

  Apr 2013 - Nov 2015

  IT Service Desk Technician

  I work in a fast paced environment handling daily calls from customer both from within the company and outside the company accessing applications and other resources on the Americold Network. At the Service Desk I am responsible first and foremost with answering the phones and answering the emails that come into the Service Desk for issues that are affecting users. I am also responsible for creating and maintaining the Network accounts, Exchange email accounts, AS400 accounts, Unix accounts, customer facing web accounts, ShoreTel phone system accounts through the ShoreTel communicator, SAP, and Microsoft Lync. The Service Desk is the first line when it comes to Application support for the several WMS (Work Management Systems) employed by the company. We have three that are Unix based systems, Red Prairie, Titan, and Delfour and then 3 others that are housed on AS400 systems. The Service Desk also monitors the Network circuits, T1's and 3G backup systems that supply the different facilities with their link to the servers based in Atlanta, GA and Henderson, NV. I work with the local phone companies to get testing and dispatching of their local technicians out to the facilities to ensure the site is back up and running at full capacity in the least amount of time. Each month the Atlanta WMS has to go through the Monthly Close. Each month I coordinate with each facility to schedule their monthly close. After all the sites have been scheduled and with the help of others here at the Service Desk we complete the Monthly Close for each site.In extreme cases I may be required to open Emergency Bridge calls for an issue where Production at a facility or facilities is affected or down. I would coordinate and send our requests for technicians from the different IT Groups to join the call so that the issue can be resolved in the least amount of time. Show less

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  State of Missouri

  Nov 2015 - now

  • Client Support Technician II

    Nov 2015 - now

  • End User Support Technician

    Nov 2015 - now