Sandra Siakpere

Experience

• 

  Shendam local government secretariat , plateau state

  May 2017 - Apr 2018

  Administrative Assistant (NYSC)

  Type correspondence, memos, payment vouchers and other materials. Distribute incoming and outgoing mails from the DepotResponsible for call management both inbound and outbound from the Depot Mgr’s officeEntertained Guest/ visitor, dignitaries’ as well as the management staff in line with the Depot Mgr’s officeReceived and attended to customers’ complaints, requests and enquiries within the depot schedule and co-ordinate meetings, appointments and events Prepared and distributed minutes of meetings. Show less

• 

  Handmaid Group

  Aug 2018 - Nov 2018

  Administrative Officer

  Prepare correspondence and internal memo for executive review and signature.Carrying out background checks of prospective customer, receiving of petty cash from customers and managing of client loanCoordinate with other branch offices / departments- Dispatch/Tracking of all Couriered parcels/letters to and from them.Check consistency between records, reports and correspondence, verify supporting documents for invoicing and dispatch. Filing, photocopying, and scanning documents for inter-departmental use.Maintain status reports to provide management with updated information for customers. Show less

• 

  Ecobank Nigeria

  Jul 2019 - Oct 2020

  Teller Customer Service

  Receive and treat customer complaintDocumenting customer complaint and filing appropriatelyBVN enrollment, account opening, debit/credit card issuanceProcess check book request and issuanceCollating weekly reports on digital sales, BVN linking and updateExcellent understanding and usage of numerous banking software platforms for mobile app/internet banking creation, pin reset, dispute management and other banking related services

• 

  BEASTS NIGERIA LIMITED

  Nov 2020 - Feb 2021

  CUSTOMER RELATIONS/BUSINESS DEVELOPER

  Contacting and following up on new/existing customers.Perform market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities.Create and improve proposals for our existing and new clients.Proper data analyses of all clients, existing, new and prospective.Prepare and deliver letters and company profile to potential clients, new and existing clients.

• 

  Netop Business Systems

  Mar 2021 - Jan 2022

  Contact Center Agent

  Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned. Show less

• 

  Mavi Energy Development Company Limited

  Jan 2022 - Mar 2022

  Human Resources Officer

  • Enhanced recruitment processes by screening and interviewing candidates, resulting in a 25% increase in hiring efficiency.• Developed and implemented comprehensive onboarding programs, improving new hire retention by 15%.• Maintained and updated employee records, ensuring accuracy and compliance with company policies.• Coordinated payroll preparation by gathering and verifying data on absences, bonuses, and leaves, which streamlined payroll processing.• Conducted thorough background checks on new employees, reducing onboarding time and ensuring a high standard of hire.• Reviewed and revised departmental policies and objectives to align with organizational goals, enhancing policy compliance.• Supported performance management processes by facilitating appraisals and feedback sessions, leading to a 10% improvement in employee performance.• Organized and conducted training sessions, increasing employee skill levels and productivity.• Managed employee relations issues, resolving conflicts and maintaining a positive work environment.• Analyzed HR metrics and provided actionable insights to senior management, contributing to strategic decision-making. Show less

• 

  Merciport Group Nigeria

  Apr 2022 - now

  Administrative/HR Support Officer

  • Uploading files and documents to the shared point for the HR department to ensure easy access and organization.• Compiling and updating employee records in both digital and physical formats for accurate record-keeping.• Assisting in payroll preparation by providing relevant data on absences, bonuses, and leave.• Supporting the recruitment process by reviewing applicants' CVs and participating in interviews.• Assisting in the preparation of onboarding sessions for new hires to ensure a smooth integration into the company.• Conducting thorough background checks on new employees to ensure compliance and suitability.• Overseeing facility operations and maintenance to ensure a well-maintained and efficient work environment.• Managing billing and invoicing processes, disbursing petty cash, and posting transactions in QuickBooks.• Preparing cheques and processing approved vouchers daily for accurate and timely payments.• Coordinating with suppliers for LPG, AGO, and PMS to ensure timely delivery and inventory management.• Scheduling and organizing management meetings to facilitate effective communication and decision-making.• Maintaining accurate employee attendance records and submitting regular reports to the HR manager.• Coordinating in-house and external events to promote team engagement and company culture.• Ensuring timely celebration of staff birthdays and anniversaries to foster a positive work environment.• Preparing comprehensive reports and presentations on expenses and office budgets using Excel.• Implementing an organized and secure filing system for important and confidential documents.• Supervising company drivers and office assistants to maintain operational efficiency. Show less