Palok Chakraborty

Sr. Customer Care Executive

639 followers

Jalpaiguri, West Bengal, India

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Timeline
About me
Blogger | Article Writer | Content Writer | Freelancer
Education
- A.C. College of Science and Arts Jalpaiguri
  1997 - 1999
  Bachelor of Arts - BA with Honors in English English Language and Literature, General
- Jalpaiguri Government School (Zilla School)
  1984 - 1996
  Higher Secondary Art/Art Studies, General
Experience
- Daksh eServices Pvt. Ltd (later IBM Global Services Ltd)
  Jun 2003 - Dec 2010
  Sr. Customer Care Executive
  - Acted as the first point of contact for customer queries and concerns- Selected twice as One of the Best Performers in the Back Office LOB- Extensively trained in drafting customer emails, adhering to style, branding and grammar guidelines- Successfully handled six customer queries/per hour in an eight-hour schedule (6*8=48) each day.
- MSDP/PMJVK Project (Centrally Sponsored)
  Feb 2015 - Oct 2023
  Block Level Facilitator (BLF), MSDP/PMJVK Project (Centrally Sponsored), Mal Block
  - Engaged in community facilitation as part of the central government's MSDP/PMJVK Project impacting 350+ villages.- Focused on improving community services as well as educational and health infrastructure at the block level among other things.
- Ghoomo Global
  Aug 2024 - now
  SEO Content Writer Intern
  1) Hands-on experience as an SEO Content Writer Intern2) Proven expertise & experience of working in a CMS (WordPress)3) Experience on keyword usage, meta description and different heading styles (H1, H2 & H3)4) Storytelling & Engaging Content Creation5) Photography & Visual Storytelling6) Budget & Luxury Travel Writing
Licenses & Certifications
- Certificate of Achievement
  Knock Your Skill
- Certificate of Participation
  AAGAAZ
- Certificate of Completion - SEO Workshop
  GrowthSchool
  Aug 2024
  View certificate
- Certificate of Completion
  Skill Nation
  Jul 2023
- Quality Management Programme from_NIIT
  NIIT Limited
  Jan 2000
- Certificate in Information Technology , New Delhi (South Extension)
  NIIT Limited
  Jun 2003
- Certificate of Completion
  GrowthSchool
  Aug 2021
- Certificate of Completion
  Udemy
  Feb 2022
- SEO: Keyword Strategy
  LinkedIn
  Jun 2024
  View certificate
- Certificate of Participation
  ContentVidhya
  May 2021
Honors & Awards
- Awarded to Palok Chakraborty
  Rising Star IBM Daksh Business Process Services Pvt. Ltd. Feb 2006 For being one of the significant performers in the entire Telecom Business Unit for the concerned period.
- Awarded to Palok Chakraborty
  Shining Stars Daksh eServices Pvt. Ltd (later IBM Global Services Ltd) Dec 2004 For being in the top 10% of the best-performing employees for the concerned period in the entire Business Unit.
- Awarded to Palok Chakraborty
  Certificate of Merit Central Bank of India Employees' Union Feb 1993 For securing the 2nd position in the Quiz Contest held under the aegis of the Central Bank of India on the occasion of the 7th Biennial State Conference at Jalpaiguri.
- Awarded to Palok Chakraborty
  Certificate of Merit Life Insurance Corporation of India (L.I.C.I) Sports & Recreation Club Jan 1993 For securing the 1st position in the Quiz Contest held under the aegis of the Life Insurance Corporation of India (L.I.C.I) Sports & Recreation Club.
- Awarded to Palok Chakraborty
  Certificate of Merit District Library (Jalpaiguri District) Sep 1991 For securing the 1st position in the Quiz Contest held under the aegis of the Jalpaiguri District Library.