Sameh Pinto

Experience

• 

  Vodafone

  Jan 2009 - Feb 2011

  Costumer Service

  - Act as a front-line interface with customers of Vodafone Egypt- Handle all sorts of queries relating to our products and services- Listen attentively to support, offer solutions and alternatives- Provide accurate, valid and complete information by using the right methods/tools- Resolve customer’s inquiries within a timely manner- Handle and follow up on customers’ complaints- Value customer experience

• 

  BAT

  Mar 2011 - Sept 2013

  Sales Representative

  - sell all the products my company and the presence continuously and displayed as required . - Establish, develop and maintain positive business and customer relationships .- follow up with the customers about targets and need . - order maker ( Estimate the customers reequipments as per the sales history ) .

• 

  JTI

  Oct 2013 - now

  - Create "a brand activation plan".- Build and maintain a calendar of brand activation events for the team.- Analyze success of previous campaigns and review the impact on the market. - Handle and analysis the budget with the advertising agencies to proceed the activation plans. - Recruit the promoter team and orient them properly to ensure the high performance.- Educate the promoters about the product (through brand activations).- Monitor the effectiveness of the settled plan and confirm the quality. عرض أقل - Create "a brand activation plan".- Build and maintain a calendar of brand activation events for the team.- Analyze success of previous campaigns and review the impact on the market. - Handle and analysis the budget with the with3rd party agencies to proceed the activation plans. - Recruit the promoter team and orient them properly to ensure the high performance.- Educate the promoters about the product (through brand activations).- Monitor the effectiveness of the settled plan and confirm the quality. عرض أقل

  • Consumer Activation Supervisor at JTI (Japan Tobacco International)

    Nov 2021 - now

  • Consumer Engagement and planning supervisor

    Sept 2019 - Nov 2021

  • Consumer Engagement Operations Supervisor

    Oct 2015 - Nov 2021

  • Sales Representative

    Oct 2013 - Oct 2015