Dany H.

Experience

• 

  Sun Life Financial

  May 2008 - Jul 2008

  IT Technician

  Level 3/4 technician:- Answering Tickets- Remote control employee's computer to fix them at distance- Fix computers on spot if remote control doesn't work- Installing printers, monitors, computers

• 

  Best Buy Canada

  Apr 2010 - Sept 2015

  Operation Supervisor

  - Leading a team of 20 employees and more- Customer service supervisor- Manage and solve conflict- Computer counsellor and Geek Squad technician- Training Captain for more than 60 employees- Payroll manager- Resolving issues with unsatisfied customer (In store and on the phone)- Making sure all customers are being served with the best service- Approving discount or returns over delay- Monitor our store sales- Administrative task

• 

  Robinson Sheppard Shapiro

  Jan 2012 - Jan 2013

  IT Administrator

  Networking Task:- Setup virtual servers using VMsphere- Installing required OS for the virtual server (Windows, Linux)- Creating access to a newer employee using Access Directory- Making group permissions/restrictions- Enable/Disable Vlans- Remotely control and maintain serversIT Task:- Preparing the work station for the newer employee (Installing the computer, printer, ...)- Configured over 100 HP Laser Printer on network and disabling USB port- Replaced over 100 old printers for newer one- Technical support by phone for employees- Remote control employees computer to solve issues- Repair on spot if remote control didn't work Show less

• 

  Bell

  Nov 2015 - Jul 2016

  Account Director

  - On the road agent- Door to door sales- Services & Product adviser

• 

  VIP Ventes Directs - Videotron

  Jul 2016 - Apr 2017

  Account Director

  - Sales Coach- On the road agent- Door to door sales- Services & Product advisor

• 

  SherWeb

  Apr 2017 - May 2019

  Senior Technician
• 

  Voidsys

  Jan 2018 - now

  CEO & Founder

  Board of Directors PresidentOffering Services:- Web Designer- Graphic Designer- Mobile App Developer- Web Content Writer- In-Home technology specialist- In-Home technology trainer

• 

  Microsoft

  Jun 2019 - Dec 2023

  • Cloud Solution Architect

    Jul 2022 - Dec 2023

  • Expert Technique Client (PFE)

    Apr 2020 - Jul 2022

  • FastTrack Expert

    Jun 2019 - Apr 2020
• 

  Hampton Inn by Hilton

  Jan 2024 - now

  General Manager of Foreign Affairs

  • Responsible of all contract’s validation between the hotel and the head office.• Ensure the hotel complies with the American head office standards.• Represent the hotel in international media and press events.• Strategic planning and execution to attract international guests.• Ensure exceptional service is provided to international guests through culturalsensitivity training.• ...