Rob Payne, SHRM-CP

Experience

• 

  United States Air Force

  Oct 2006 - Sept 2021

  Enforced corporation HR headquarter assignment and relocation policy to 82 bases worldwide, impacting 330,000 customers.Oversaw training and development of 210 HR relocation specialists in executing annual budget of $990,000,000 and reallocating 68,600 employees worldwide.Developed and implemented HR strategies and plans for all company personnel. Work with various departments by employing a consultative approach in a bid to assist managers in implementing policies.Collaborated in planning, design, development, testing and implementing new technology or enhancements to existing technology. Show less Led 20 HR specialists in executing 161 programs directly in support of 2,700 customers. Oversees and is responsible for HR database system integrity for entire base populace.Project manager over $44,000 base HR office revitalization, culminating in modernizing the customer service experience for 2,700 customers. Instituted remote sign-in kiosk and self-service computer systems resulting in recouping 1,000-man hours annually back to the customers and administrative staff.Managed operation staffing, supervision, scheduling, development, evaluation, and performance appraisals for 36 HR specialists assigned to the base.Led process changes, enhancements and modifications to facilitate implementation of new or improved business processes. Communicated to department heads and installation leadership teams such changes and modifications using appropriate communication tool(s). Worked with department heads to ensure all company policy and procedure manuals are current at all times and ensured production goals and milestones were met. Show less Led 10 HR specialists in tracking and processing 3,500 performance appraisals annually for the entire Air Force base populace. Innovatively created appraisal tracking system that raised the on-time rate of the reports to HR headquarters by 56% over one year.Organized 8-member mobile HR team in conducting comprehensive personnel record reviews with 1,100 customers remotely in their work centers. By concentrating these efforts into a single event, this initiative saved the customers and the HR staff 200 man-hours over one year's time.Awarded the U.S Air Force HR Flight (office) of the year for 2019 (#1/82 HR offices worldwide).Managed operation staffing, supervision, scheduling, development, training, evaluation, and performance appraisals for department.Provided a work environment that promotes positive energy, creativity and teamwork among associates. Show less Responsible for the professional development and productivity of an 845+employee workforce. Required to train, develop, and provide ongoing leadership and direction of assigned personnel. Principal adviser to organization’s Chief Executive Officer on all manners of health, welfare, morale and discipline. Full management of employee relations casework, including advising managers and supporting them with sensitive employee relation issues. Facilitated interpersonal communications and oversaw conflict resolution measures between employees. Monitored and executed punitive administrative actions directed by the Executive Leadership Team when employees violated, abused or failed to adhere to company policies and directives. Developed and launched a formal mentoring program. Managed employee communication and feedback through a variety of methods including employee newsletters, company meetings, employee satisfaction surveys and focus groups. Show less Led 10 HR specialists over 24/7 operations in next of kin casualty notification and assistance and directed U.S Air Force headquarters casualty reporting for all injured, ill or deceased personnel. Innovatively established casualty operations call center cell by leveraging existing headquarters organization capabilities. Singlehandedly trained the cell, created the training guide and immediately shifted 8,400 calls annually into the call center, gaining back 16,000 man-hours to the casualty operations office. Executed $2.5 million annual emergency family member travel program budget and validated death compensation benefits to over 1,285 beneficiaries, totaling $246,000,000.Managed operation staffing, supervision, scheduling, development, evaluation, and performance evaluations for department. Managed process changes, enhancements and modifications to facilitate implementation of new or improved business processes. Communicated to internal headquarter department heads as well as 87 offices worldwide using appropriate communication tool(s). Show less Led 7 HR specialists in executing 75 programs directly in support of 3,600 customers.Oversaw customer service business practices; interacted with and provided top notch service to an average of 175 customers daily at a 99% satisfaction rate. Managed, supervised, and led military personnel and HR programs. Analyzed Air Force policy recommendations to commanders, supervisors, and Airmen on benefits, entitlements, career progression, retention, and relocation programs. Updated and maintained personnel data systems, analyzed data mismatches, and provided Air Force leadership with accurate data points to make force management decisions. Expertly identified and resolved process deficiencies upon arrival to section. Streamlined relocation counseling procedures and retention contract reviews, resulting in the recoupment of $165,000 back to customers who were eligible for retention bonuses. Decreased worldwide relocation in-processing discrepancies to other locations for departing installation employees. Overall leadership of the HR office resulted in the flight earning a #1/12 ranking for the regional command and #3/81 ranking worldwide for the best HR function in Air Force for 2011. Show less

  • Human Resources Manager, Air Force HR Headquarters, Relocation Policy and Procedures

    Aug 2020 - Sept 2021

  • Human Resources Director, Installation Military Personnel Flight

    Mar 2020 - Aug 2020

  • Human Resources Manager, Installation Performance Evaluation & Management Section

    Feb 2018 - Mar 2020

  • Human Resources Business Partner, Installation Medical Hospital

    Feb 2014 - Feb 2018

  • Human Resources Manager, Air Force HR Headquarters, Casualty Operations Branch

    Jun 2011 - Feb 2014

  • Human Resources Generalist, Installation Military Personnel Flight

    Oct 2006 - Jun 2011
• 

  Citrix

  Sept 2021 - Sept 2022

  Advisor to SVP and his 11 direct reports, overseeing the global Professional Sales & Services, Technical Support, Customer Service, Enablement, Business Operations, Digital Education and Technical Account Management organizations. Supports executive leadership during Annual Operating Planning, to include org design recommendations, data presentation, developing communication strategies and implementing manager changes in HRIS. Manages critical talent opportunities and challenges aligned with business areas using strategic thinking capabilities backed by data analytics. Leads organization design, workforce planning, talent reviews, performance management, compensation & rewards planning, talent roadmaps, career development, and engagement and retention initiatives aligned with business areas.Partners with hiring managers and TA to deliver talent programs and practices aligned with business objectives.Supports M&A activities; coordinate with regional HRBPs to ensure local policies and guidelines are adhered to and timelines are coordinated. Show less Assisted with the total Human Capital Strategy for Operations, Finance, Legal, Work Solutions, Marketing and Sales business groups in collaboration with three Senior Director HR Business Partners.Provided information to employees and managers on matters pertaining to policies, procedures, and processes including Work Day HRIS and HR rhythm of business processes. Played a key role supporting and assisting the HRBPs in re-organizations, compensation planning, year-end performance evaluations calibrations and other change management initiatives (i.e. reductions in force, mergers and acquisitions and internal projects). Collaborated closely with Global Mobility and Employee Relations teams in support of managers and employees within the assigned business units. Partnered with HR Centers of Excellence in driving cross-organizational process simplification and documentation.Acted as independent HRBP for Renewals Subscription Sales Team - Americas, Technical Support Team - Americas, and Worldwide Customer Service business groups. Show less

  • Senior Human Resource Business Partner, Customer Success

    Aug 2022 - Sept 2022

  • Senior Human Resource Generalist, Global Human Resource Business Partner Team

    Sept 2021 - Aug 2022
• 

  Cloud Software Group

  Oct 2022 - now

  Advisor to 3 SVP/VPs overseeing the global Product Design, Product Management, Software Engineering, and Technical Support organizations. Supports executive leadership during Annual Operating Planning, to include org design recommendations, data presentation, developing communication strategies and implementing manager changes in HRIS. Manages critical talent opportunities and challenges aligned with business areas using strategic thinking capabilities backed by data analytics. Leads organization design, workforce planning, talent reviews, performance management, compensation & rewards planning, talent roadmaps, career development, and engagement and retention initiatives aligned with business areas.Partners with hiring managers and TA to deliver talent programs and practices aligned with business objectives.Supports M&A activities; coordinate with regional HRBPs to ensure local policies and guidelines are adhered to and timelines are coordinated. Show less Primary compensation analyst for 4 SVP/VPs in the product & technology line of businesses to include their go-to-market functions. Oversees the execution of compensation regulations and policies in the Americas and ensure the business is in compliance at all times.Partners with HRBPs, HR Ops and C-Suite leaders on rhythm of business activities, i.e., promotion forecasting, merit increases and long term incentive programs. Analyze internal pay equity and compensation ranges to ensure employees are paid competitively with industry peers. Calculate and recommend compensation adjustments for internal transfers, global mobility scenarios and external hires. Show less Advisor to 3 SVP/VPs overseeing the global Product Design, Product Management, Software Engineering, Consulting, Professional Sales & Services, Technical Support, Customer Service, Enablement, Business Operations and Technical Account Management organizations. Supports executive leadership during Annual Operating Planning, to include org design recommendations, data presentation, developing communication strategies and implementing manager changes in HRIS. Manages critical talent opportunities and challenges aligned with business areas using strategic thinking capabilities backed by data analytics. Leads organization design, workforce planning, talent reviews, performance management, compensation & rewards planning, talent roadmaps, career development, and engagement and retention initiatives aligned with business areas.Partners with hiring managers and TA to deliver talent programs and practices aligned with business objectives.Supports M&A activities; coordinate with regional HRBPs to ensure local policies and guidelines are adhered to and timelines are coordinated. Show less

  • Lead Human Resource Business Partner, Citrix BU (Product, Engineering & Technical Support)

    Dec 2024 - now

  • Senior Compensation Analyst

    Dec 2023 - Dec 2024

  • Senior Human Resource Business Partner, Citrix BU (Product & Engineering) & Customer Success

    Oct 2022 - Nov 2023