Thomas Truong

Thomas Truong

Year Up Trainee

Followers of Thomas Truong376 followers
location of Thomas TruongSan Francisco, California, United States

Connect with Thomas Truong to Send Message

Connect

Connect with Thomas Truong to Send Message

Connect
  • Timeline

  • About me

    Operations Associate

  • Education

    • City College of San Francisco

      2014 - 2017
    • Foothill College

      2017 - 2018
    • Year Up

      2017 - 2018
  • Experience

    • Year Up

      Sept 2017 - Jul 2018
      Year Up Trainee

      - Specialized in Project Management

    • Salesforce

      Jan 2018 - Aug 2019

      - Enhance the scorecards by adding color coding, commentary from the leadership team, metric definitions, and publishing to greater CSG team by week 2 of every month- Create and design the CSG site through google sites with monthly updates to use as a one-stop shop for all things metrics related including monthly scorecards, attrition insights, metric definitions, and data source repository- Construct a repository of all data sources for over 100 metrics centralized on one spreadsheet making data accessible while creating transparency as the single source of truth- Create reports and dashboards for leadership team to see the status of their scorecard metrics versus their targets at any point in time- Supported the CSG team by analyzing attrition on a product level and identify opportunities for Renewal Managers to engage with customers that have low engagement through Microsoft excel and Salesforce applications on a monthly basis Show less - Built a repeatable process to track Customer Success Group's Scorecards on a monthly basis by aggregating multiple data sources for Business Executives to make informed decisions- Compiled and edited scorecards content of Quarterly Business Review deck and manage analysis by Vice Presidents and Senior Directors on their metrics- Constructed the heatmap of scorecard data through google sheets allowing all CSG employees to see data evolution over time- Created a monthly pipeline of HT Customer’s Forecasted Premier AOV through data calculation to measure expected business growth in the upcoming months for Business Executives- Maintained accurate data for Salesforce.org community user profiles through daily data cleanup and monitoring Show less

      • CSG Operations Associate Specialist

        Jul 2018 - Aug 2019
      • Customer Success Operations Intern

        Jan 2018 - Jul 2018
  • Licenses & Certifications