Milanda Gumede

Experience

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  Takealot.com

  Feb 2016 - Dec 2016

  Customer Service Representative

  - Serviced all key stakeholders telephonically and via other servicing channels as required until the query has been resolved- Escalated or resolved product or service problems. Liaised between internal departments to resolve customer queries.- Achieving and exceeding key performance metrics relating to service delivery.

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  TEACH South Africa

  Feb 2017 - Jun 2018

  Ambassador
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  African School for Excellence

  Feb 2017 - Jun 2018

  Educator (Head of Humanities)

  - Curriculum design and adaptation for students grades 8-12. Developed performance goals and joint action plans to maintain and improve school performance.- Taught over 500 students in Grades 8-12.- Prepared senior students for their Cambridge AS and A level examinations.- Assessment design and grading for the following subjects: English, History, and Global Perspectives & Research.- Managed performance of staff within department. Mentored teachers and support staff, providing weekly one on one meetings for feedback and planning. Coordinated some staff professional development sessions.- Promoted good internal and external stakeholder relationships in person and through various communication channels. Show less

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  EF Education First

  Jul 2018 - Jan 2020

  ESL Lead Teacher

  - Developed English language and cultural immersion curriculums. Planned and delivered English lessons to students aged 2-18 years for up to 40 hours per week.- Promoted good internal and external stakeholder relationships in person and through various communication channels ensuring good client relationship management.- Led the oversight of the following: Staff uploading class media on MediaHub, resolved and communicated any technical issues with the IT Department.- Management of integrating new teachers into the school by training, observing, mentoring and providing feedback to the new teachers, their assigned mentors and my line manager.Took the lead for Winter School and Summer School programmes. I created lesson plans and resources for each class. I also trained the staff who taught the classes and ensured they had all the resources they needed to teach. Evaluated student's learning needs on an ongoing basis and implemented interventions to address gaps throughout the course to ensure all learning goals were met. Show less

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  Ethnikids Publishers

  Oct 2020 - Mar 2021

  Editor/ Proofreader

  Editing and proofreading children’s literature.

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  African School for Excellence

  Jan 2021 - Feb 2023

  - Developed and implemented fundraising and stakeholder partnership strategies. Sought out and fostered partnerships that ensured we reach our academic and fundraising goals.- Coordinated resource procurement to support academic staff. Career counseling for the senior students making University applications. Programme and project management, and coordianation with various stakeholders connected with university preparation and post-school opportunities. Additionally, managed external exam candidates for Cambridge and SAT exams.- Ensured that our organization met our recruitment goals through advertising on social media and other media, creating recruitment events, website upkeep and utilizing and keeping in touch with our network. Management and coordination of funder, partner and member reporting. Show less - Managed E-Learning web application development and testing. through project planning.- Following up and managing stakeholders including funders, partners, software developers etc. Oversee the work of service providers or consultants contracted to conduct projects. Hiring and managing employees and contractors, developing and checking curriculum - Learner experience UX/UI designer for kids language learning.- Led outreach and recruiting efforts. Ensuring that our organization meets our recruitment goals through advertising on social media and other media, creating recruitment events, website upkeep and utilizing and keeping in touch with our network. Management and coordination of funder, partner and member reporting. Show less

  • Education Project Manager

    Nov 2021 - Feb 2023

  • E-Learning Project Manager

    Jan 2021 - Oct 2021
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  Department of Basic Education

  Feb 2023 - Jan 2025

  English Teacher

  SACE Registered

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  ACE English South Africa

  Jan 2025 - now

  Founder
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  National School of the Arts

  Feb 2025 - Mar 2025

  English Student Teacher
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  Imbeleko, Dr Seni Myeni Foundation

  Apr 2025 - now

  Head of English Programmes