Luiz Schneider

Experience

• 

  Walmart

  Jun 1997 - Jun 2018

  • Reorganized licensing and permits operations, streamlining workflows and enhancing risk controls.• Partnered with internal teams to implement governance measures, achieving zero non-compliance findings.• Elevated compliance standards, aligning with global benchmarks and achieving audit success. • Implemented the Ethics & Global Compliance program, driving cultural change through targeted training and an extensive communication program.• Trained over 50,000 employees annually using the SAP SuccessFactors LMS platform.• Planned and conducted Risk Assessments, reviewed policies and procedures, monitored global objectives of the Executive Board. • Directed HRIS implementation (PeopleSoft HCM), centralizing payroll and attendance systems.• Standardized HR processes, unifying job structures and improving headcount management.• Implemented a self-service Employee Portal, reducing administrative workload and increasing employee autonomy. • Led HR integration post-acquisition (Sonae Distribuição), standardizing policies and processes.• Introduced training programs to disseminate the new operational standards and company culture.• Centralized HR operations in a Shared Services Center, with thousands of monthly transactions, achieving cost reductions. • Designed and implemented technical and leadership training programs.• Developed onboarding programs for store and distribution center openings.• Structured the HR operations area, creating the governance process, interaction with leaders and employee support.

  • Sr Manager, Compliance

    Feb 2016 - Jun 2018

  • Sr Manager, Training and Awareness | Continuous Improvement - Ethics & Compliance

    Jan 2014 - Jan 2016

  • Sr Manager, HR - HRIS | Projects, Process and Information

    Jan 2011 - Dec 2013

  • Manager, HR - M&A and HR Integration | Shared Services

    Dec 2005 - Dec 2010

  • Manager, HR - Training and Development | HR Operations

    Jan 2003 - Nov 2005

  • Coordinator, Training | HR Operations

    Feb 2001 - Dec 2002

  • Store Operations - Hypermarket

    Jun 1997 - Jan 2001
• 

  Grupo Big - Brasil

  Jul 2018 - Sept 2020

  Sr Manager, Regulatory Demands | Licenses and Permits

  • Directed the management of over 500 monthly regulatory demands, ensuring adherence to compliance standards.• Oversaw licensing processes for real estate and operations, enabling timely store openings and renewals.

• 

  Baymetrics Tecnologia

  Dec 2020 - Sept 2022

  Head of IT Operations Services | Operational Excellence | Customer Success

  • Led IT service management, designing frameworks and operational models tailored to client needs.• Improved service quality by implementing escalation protocols and dashboards for real-time analytics.• Achieved increase in client satisfaction (CSAT/NPS) through consistent process improvements.

• 

  OnYou - Mistery Shopping

  Sept 2022 - Sept 2024

  Operations Director

  • Defined and executed operational strategies to support multiple clients across diverse industries.• Spearheaded process optimization initiatives, improving service delivery and meeting SLA targets.• Managed cross-functional teams, fostering a culture of innovation and accountability.