Luiz Schneider

Luiz Schneider

location of Luiz SchneiderGreater São Paulo Area

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  • Timeline

  • About me

    Head of People Operations | SSC | GBS | HR Transformation

  • Education

    • Universidade de São Paulo

      2021 - 2022
      Master’s degree - MBA Digital Business
    • Universidade Paulista

      2010 - 2014
      Bachelor's degree Business Administration
  • Experience

    • Walmart

      Jun 1997 - Jun 2018

      • Reorganized licensing and permits operations, streamlining workflows and enhancing risk controls.• Partnered with internal teams to implement governance measures, achieving zero non-compliance findings.• Elevated compliance standards, aligning with global benchmarks and achieving audit success. • Implemented the Ethics & Global Compliance program, driving cultural change through targeted training and an extensive communication program.• Trained over 50,000 employees annually using the SAP SuccessFactors LMS platform.• Planned and conducted Risk Assessments, reviewed policies and procedures, monitored global objectives of the Executive Board. • Directed HRIS implementation (PeopleSoft HCM), centralizing payroll and attendance systems.• Standardized HR processes, unifying job structures and improving headcount management.• Implemented a self-service Employee Portal, reducing administrative workload and increasing employee autonomy. • Led HR integration post-acquisition (Sonae Distribuição), standardizing policies and processes.• Introduced training programs to disseminate the new operational standards and company culture.• Centralized HR operations in a Shared Services Center, with thousands of monthly transactions, achieving cost reductions. • Designed and implemented technical and leadership training programs.• Developed onboarding programs for store and distribution center openings.• Structured the HR operations area, creating the governance process, interaction with leaders and employee support.

      • Sr Manager, Compliance

        Feb 2016 - Jun 2018
      • Sr Manager, Training and Awareness | Continuous Improvement - Ethics & Compliance

        Jan 2014 - Jan 2016
      • Sr Manager, HR - HRIS | Projects, Process and Information

        Jan 2011 - Dec 2013
      • Manager, HR - M&A and HR Integration | Shared Services

        Dec 2005 - Dec 2010
      • Manager, HR - Training and Development | HR Operations

        Jan 2003 - Nov 2005
      • Coordinator, Training | HR Operations

        Feb 2001 - Dec 2002
      • Store Operations - Hypermarket

        Jun 1997 - Jan 2001
    • Grupo Big - Brasil

      Jul 2018 - Sept 2020
      Sr Manager, Regulatory Demands | Licenses and Permits

      • Directed the management of over 500 monthly regulatory demands, ensuring adherence to compliance standards.• Oversaw licensing processes for real estate and operations, enabling timely store openings and renewals.

    • Baymetrics Tecnologia

      Dec 2020 - Sept 2022
      Head of IT Operations Services | Operational Excellence | Customer Success

      • Led IT service management, designing frameworks and operational models tailored to client needs.• Improved service quality by implementing escalation protocols and dashboards for real-time analytics.• Achieved increase in client satisfaction (CSAT/NPS) through consistent process improvements.

    • OnYou - Mistery Shopping

      Sept 2022 - Sept 2024
      Operations Director

      • Defined and executed operational strategies to support multiple clients across diverse industries.• Spearheaded process optimization initiatives, improving service delivery and meeting SLA targets.• Managed cross-functional teams, fostering a culture of innovation and accountability.

  • Licenses & Certifications

    • Big Data no RH: O Impacto dos Dados no Bem-Estar dos Colaboradores

      LinkedIn
      Dec 2021
      View certificate certificate
    • Project Management with Microsoft Copilot

      LinkedIn
      Nov 2024
      View certificate certificate
    • Partner Sales Specialization: Human Resources Service Delivery

      ServiceNow
      Nov 2021
    • Global Leadership Institute

      Walmart
      Nov 2012
    • Partner Pre-Sales Specialization: IT Service Management

      ServiceNow
      Jun 2021
    • Fundamentos de Gestão Ágil

      LinkedIn
      Oct 2020
      View certificate certificate
    • APG Middle I

      AMANA-KEY
      Apr 2009
    • Advanced Continuous Improvement

      Walmart
      Apr 2003
    • Programa de Desenvolvimento Gerencial

      Fundação Dom Cabral
      Nov 2007