Jamie Maher

Experience

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  Corporate Software

  May 1995 - Apr 1998

  Microsoft BackOffice Group Lead:● Oversaw the supervision of support representatives and their caseloads. ● Enhanced team skill sets to establish successful career paths and direction.● Provided customers with third-level support on Microsoft BackOffice products.● Delivered technical training on BackOffice, Exchange server and Windows.● Maintained a regular meeting cadence with management to report on KPI’s. ● Responsible for the management, organization, and delivery of training classes.● Develop and present technical training in MS BackOffice products to support personnel. ● Deliver classes on communication and presentation skills to senior engineers and management.

  • Microsoft BackOffice Team Lead - Microsoft Enterprise Technical Support

    Nov 1996 - Apr 1998

  • Microsoft Certified Trainer

    May 1995 - Oct 1996
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  Bose Corporation

  Apr 1998 - Apr 2000

  Principal Systems Administrator

  Principal Systems Administrator:● Managed the operation of the Windows Active Directory/Exchange schema.● Designed the architecture of the next-gen multi-site messaging environment.● Ensured proper supportability and data recoverability of the worldwide system.● Utilized tools to provide optimal performance and maximum availability.● Assisted network engineers in project management of LAN/WAN technologies.

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  Dell Technologies

  Apr 2000 - Sept 2023

  Senior Solutions Architect, Global Alliances: 2021 - 09/2023• Cultivated meaningful relationships with key partners across all organizational levels to facilitate the design of customer-focused solutions.• Presented solution designs and their value proposition to partners, prospects, and senior-level leaders.• Collaborated with the partner team, account team, and colleagues to develop, update and consistently communicate an account technology plan inclusive of collaborative offerings, future-state architectures, tactical initiatives, milestones, and technology solutions aligned with business drivers.• Conducted research on technology trends, industry dynamics, and market data, offering customers thought leadership on the value of proposed solutions.• Assumed a role of technical leadership for partners, customers, and staff, while also preparing and mentoring new team members for customer interactions. Show less Senior Systems Engineer, Presales and Systems Engineering: 2013 - 2021● Built and maintained relationships with key customers’ decision makers and influencers, from C-level to enterprise architects, application development teams and senior management in operations and engineering.● Presented the design and value of proposed solution and business case to customers, partners, and management.● Collaborated with account teams, clients, and peers to create, maintain, and regularly communicate customer documentation such as a technical profile.● Researched and communicated technology, industry and market trends, and provided thought leadership to position the value of proposed solutions. ● Maintained technical acumen and professional certifications in IT fundamentals. Show less Technology Consultant, Inside Sales and Global Solutions: 2010 - 2013● Developed and nurtured relationships with account teams, partners, and customers to further our sales objectives. ● Utilized technical expertise and guidance, and established credibility with both customers and our sales teams. ● Assessed the technical content of configurations and solutions crafted by partners and colleagues, ensuring their quality. ● Delivered engaging presentations and product demonstrations to both technical staff and senior management, effectively communicating our solutions.● Leveraged knowledge of competitive technologies to address and dispel customer concerns and objections. Show less Manager, IT Global Client Services: 2007 - 2010● Directly oversaw the daily operations of a team of 12 customer-facing Data, Voice, and Lab technicians. ● Drove HR activities, including hiring, onboarding, employee development and terminations, as well as handled organizational changes and realignments to meet business and economic requirements. ● Managed IT budgets, successfully by reducing annual operational overtime costs through process streamlining. ● Played a key role in vendor and contract management, assisting in the reduction of annual hardware support contracts by analyzing services procured versus services rendered. ● Oversaw the inventory of organizational assets and resources while preparing performance appraisals, staff rankings, and various documentation for senior management. Show less Senior Application Administrator, IT Application Control Group: 2005 - 2007● Performed a leadership role in infrastructure lifecycle management projects, such as a storage tier assessment and evaluation of archive retention strategies. ● Reclaimed petabytes of storage and a five-year cost savings of approximately $42M, along with additional savings from improved data center efficiency, lifecycle management and the elimination of licensing fees. ● Additionally, managed the Powerlink Knowledge Management infrastructure, serving over 500,000 clients worldwide, overseeing server availability, performance, security, and monitoring across multiple platforms (Intel/Solaris/Unix/Linux/Windows). ● Provided 24x7x365 mission-critical support for physical and virtual data center servers running various operating systems, applications, databases, and storage products. Also supported DR, staging, test / dev and beta applications.● Managed the application change control process. Provided solutions to team members for troubleshooting issues related to operating systems, applications, storage technologies, system performance, and hardware. Show less Senior Systems Administrator, IT Messaging and Collaboration Team: 2000 - 2005● Performed design, build and run of EMC’s complex messaging infrastructure.● Deployed IT solutions such as SAN storage, BCVs, SRDF, offline backups and email archiving to ensure a scalable, recoverable, high availability infrastructure.● Implemented products to manage and monitor the messaging environment.● Acted as liaison to the Executive, HR, and Legal teams in support of inquiries.● Provided level 3 senior technical support for peers and customers during data unavailability and data loss events. Show less

  • Senior Solutions Architect - Global Alliances

    Aug 2021 - Sept 2023

  • Senior Field Systems Engineer - Presales and Systems Engineering

    Mar 2013 - Jul 2021

  • Technology Consultant - Inside Sales

    Aug 2010 - Feb 2013

  • Manager - IT Global Client Services

    Aug 2007 - Jul 2010

  • Senior Application Administrator - IT Application Control Group

    Apr 2005 - Jul 2007

  • Senior Systems Administrator, IT Messaging and Collaboration Team

    Apr 2000 - Mar 2005
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  Presidio

  Feb 2024 - now

  Data Center Solutions Architect

  As a Solutions Architect, I'm dedicated to helping clients achieve their business goals through innovative technology solutions. I collaborate with top-tier vendors like Dell/EMC, Pure, Cisco, VMware, AWS, and Azure to design and implement optimized compute, storage, virtualization, and cloud architectures. My responsibilities include presales activities, such as proposal development, proof-of-concept demonstrations, and architectural design sessions. Additionally, I play a key role in drafting Statements of Work for our professional services organization, ensuring clients can transition smoothly to their desired IT environments. Show less