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Clarie Lin

Clarie Lin

Customer Service Executive

Followers of Clarie Lin250 followers
location of Clarie LinKyoto, Japan

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  • Timeline

  • About me

    Area Reservations Assistant manager

  • Education

    • SHMS, Swiss Hotel Management School

      2012 - 2014
      BA(Hons) Degree in Hospitality Management Hospitality Management 3rd Year

    • Buddhist Wong Fung Ling College

      2005 - 2010
      Hong Kong Certificate of Examination Certificate High School/Secondary Diplomas and Certificates

    • Tamago Language Learning Centre, Hong Kong

      2004 - 2011
      Level 2 Proficiency Achieved Japanese Language

    • Alliance française de Hong Kong

      2009 - 2009
      Basic Level Achieved French Language Study

    • IHTTI School of Hotel Management Basel

      2010 - 2012
      Diploma in Hospitality & Tourism Management Hospitality Administration/Management 2nd Year

  • Experience

    • The Foreign Correspondent's Club Hong Kong

      Jan 2010 - Aug 2010
      Customer Service Executive

      Responsibilities: ・Member database maintenance・Club house activities booking coordination ・ Reception duties・Handling souvenir stock, souvenir sales・Restaurant Luncheon reservations

    • The Foreign Correspondent's Club Hong Kong

      Jul 2011 - Jan 2012
      Customer Service Executive

      Responsibilities: ・Member database maintenance・Club house activities booking coordination ・ Reception duties・Handling souvenir stock, souvenir sales・Restaurant Luncheon reservations

    • Hong Kong SkyCity Marriott

      Jul 2012 - Nov 2012
      Marketing Communications Trainee

      Responsibilities: ・Public Relation・Promotions・Collateral development ・Administration and Accounts・Media Press contact database maintenance

    • JTB (HK)limited

      Jun 2014 - May 2016
      Customer Service Representative

      Duties: ・Reception Duty(JTB Lounge), ・Stock management (Drink, Souvenirs, coupon), ・Sales Management (Optional tour, Souvenir Sales), ・Coordinate tour operations both in JTB Lounge and MyBus office Team・In charge of Japanese Customer Service Hotline and Emergency Hotline・Handling Emergency Report to Japan

    • All Nippon Airways

      Mar 2017 - Jun 2017
      S1 (Agent of Passenger Services Section)

      Duties:・Handle customer inquiry at check-in counter, Boarding gate・Work at Landside and airside to ensure the flight on time・Handle irregularity event・Supervise outsource agent handling flow・Report irregular event to Japan quarter, Manager・Handling customers complain・Ensure Flight safety with supervision at check-in counter and boarding gate

    • OCS Hong Kong Limited

      Jul 2017 - Jun 2019
      Customer Services Executive

      Duties:・Handling customer inquiry for both local and oversea shipment・Handling customer’s complaint・Provide quotation to client・Arrange clearance and declaration・Flight arrangement ・Cost and Profit Report・Liaise with Japan Headquarter

    • W Hong Kong

      Jun 2019 - Aug 2019
      Whatever / Whenever Agent

      Duties:・Handling customer inquiry for in-house and outsider・Handling customer’s complaint・Manage the reservation for restaurant outlets・Handle ad-hoc in-room dining order・Handle GXP chat・Liaise with different departments for room related inquiry

    • Yubari Resort

      Dec 2019 - Feb 2020
      Front Desk Staff

      Duties:・Handling customer inquiry for In-house and outsider・Handling customer’s complaint・Manage the reservation for restaurant outlets・Handling courier counter・Manage and assign Ski-Locker for guestNature: Temporarily contract (Working Holiday)

    • Sheraton Hokkaido Kiroro Resort

      Feb 2020 - May 2020
      Front Desk Shift leader and Guest Services Agent

      Duties:・Handling customer inquiry for in-house and outsider・Solving customer’s complaint・Manage guest luggage and parcel・Handling ad-hoc in-room dining order・Handling courier counter, ・Manage GXP chat・Liaise with different department for room related inquiryNature: Temporarily contract (Working Holiday)

    • Chalet Ivy, Hirafu

      Aug 2020 - Sept 2021
      Front Desk / Reservations Agent

      Duties:・Handling customer inquiry for in-house and outsider・Handling customer’s complaint・Manage the reservation for rooms・Rooms assignment・Concierge Services・Handling courier inquiry・Providing quotation for Room reservations・Handling OTA, FIT, Travel Agent, direct booking reservations inquiry

    • Four Seasons Hotel Kyoto

      Sept 2021 - Apr 2025

      • PBX Supervisor

        Jul 2024 - Apr 2025

      • Guest Relations Officer

        Sept 2021 - Oct 2024

    • Dhawa Yura Kyoto/ Garrya Nijyo Castel Kyoto / Banyan Tree Higashiyama Kyoto

      Apr 2025 - Nov 2025
      Area Reservation Assistant manager

  • Licenses & Certifications

    • IELTS, International English Language Testing System

      IELTS. IDP IELTS Australia

    • Japanese Language Proficiency Test Lv 4-2 and Lv N1 (The highest level)

      Japan Foundation and Japanese Educational Exchanges and Services