
Wilson Milord
Sales Consultant

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About me
Service Desk Supervisor at NFP
Education

Nassau Community College
2013 - 2016Associate of Arts - AA Biology, General
Experience

Best Buy
Jan 2015 - Jan 2016Sales ConsultantImplement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining fast and efficient service.Ensure inventory and merchandising standards are maintained in outlet store area.Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching formsSupport sales strategies in partnership with the Sales Manager to achieve optimal results, growth objectives, and overall financial performance goals. Show less

Groundfoundation LLC.
Mar 2017 - Aug 2019ManagerEstablished Rent cost by surveying local rental rates Attracted tenants by advertising vacancies online.Showcased the advantages of the locations and services; showing properties.Creating contracts with tenants by negotiating leases as well as collecting security deposit.Accomplished financial objectives by collecting rents; paying bills; forecasting future problems in regards to weather or wear and tear of the property.Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal servicesMaintained building systems by contracting for maintenance services with supervision of repairs. Show less

Huntington Local School District
Jul 2017 - Aug 2019IT Consultant
Copper Mile Arts
Dec 2017 - Aug 2019Finance ManagerProviding and interpreting financial informationMonitoring and interpreting cash flows and predicting future trendsAnalysing cash flow and financial change and advising accordinglyFormulating strategic, Tactical, and operational business strategiesResearching and reporting on factors influencing business performanceAnalysing competitors and market trendsDeveloping financial management mechanisms that minimize financial riskConducting reviews and evaluations for cost-reduction opportunities Show less

Core BTS
Aug 2019 - Aug 2021IT Technician
NFP, an Aon company
Oct 2021 - nowI am excited to embark on my new journey as a Service Desk Supervisor at NFP, where I lead a dedicated team focused on delivering exceptional IT support and solutions. With a passion for technology and a commitment to service excellence, I aim to enhance our IT operations and support our organization’s mission through improved system efficiencies and user satisfaction.In this role, I oversee the daily operations of the service desk, manage a team of talented IT professionals, and develop strategies to ensure optimal service delivery. I am committed to fostering a supportive and collaborative environment where my team can succeed and our organizational goals can be met with innovation and precision.Looking forward to contributing and growing with my team as we work together to make a meaningful impact. Show less
Service Desk Supervisor
Apr 2024 - nowSenior Support Technician
Jun 2022 - Apr 2024IT Support Technician
Oct 2021 - Jun 2022
Licenses & Certifications
- View certificate

ServiceNow IT Leadership Professional Certificate
ServiceNowApr 2024 - View certificate

Operating Systems and You: Becoming a Power User
CourseraMar 2020 - View certificate

Google IT Support Specialization
CourseraOct 2020 - View certificate

Technical Support Fundamentals
CourseraNov 2019 - View certificate

IT Security: Defense against the digital dark arts
CourseraOct 2020 - View certificate

The Bits and Bytes of Computer Networking
CourseraDec 2019 - View certificate

System Administration and IT Infrastructure Services
CourseraApr 2020
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