Vincent Pickering

Experience

• 

  Gael Ltd

  Jan 1996 - Jan 1999

  Support Engineer

  • Successfully introduced new products into the support environment• Liaised closely with development teams, support personnel and customers• Provided technical support to customers via telephone, e-mail and on-site visits• Involved directly with customers with on site visits for support and User Group meetings

• 

  Gael Ltd

  Jan 2000 - Jan 2003

  Technical Author

  Authored on-line help and printed manuals whilst gradually influencing the products usability and moving more and more towards user interface design.

• 

  Gael Ltd

  Jan 2004 - Jan 2008

  Head of Design

  Headed up a team of business analysts, technical writers and UI designers to prepare the ground for on-going software development.

• 

  Ideagen PLC

  Jan 2008 - now

  Agile Project Manager

  Enabled Gael to deliver high quality, commercially successful, software products in a timely fashion and help prepare the organisation to market and sell these solutions. This has included all of Gael's flagship products to date, i.e. Q-Pulse, Gael Enlighten, Academy and Risk. The role involves excellent leadership, planning and communication skills. I also continue to be committed to a user-centric software design processes and delivering best practice across project teams fostering a positive culture of 'learn and adapt.' Show less