Helen Essiet-Sylvanus

Experience

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  Silverbird Communication

  Nov 2006 - Aug 2007

  Field Reporter

  -Volunteer in collating and transcribing news reports to be aired.-Organizing VOX pops as well as interviews for news reports.

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  Debenhams

  Oct 2012 - Dec 2012

  Customer Service Representative

  -Received, processed and verified the accuracy of all customer orders utilizing the organization’s internal COM/mainframe system and customer purchase orders.-Ensured and provided quality service to about 80% of both internal and external customers.Initiated necessary action for response to customer service needs for order changes, including the maintenance of order/customer information files and communicated changes to the appropriate personnel/departments.-Resolved customer queries and complaints within the shortest possible time.-Maintained detailed call activity reports on a regular basis. Show less

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  PAL Pensions

  Oct 2013 - Jul 2019

  Assistant Divisional Manager

  -Responsible for managing major activities at the Division including Customer Service, Benefit Payments, Enrollment Management, Operations, Customer Conferences, as well as lending support the Divisional Manager (DM) in achieving the Budget in the Division. -Working in the capacity of the Chief Administrative/HR Officer at the Division.

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  Sigma Pensions Ltd

  Sept 2019 - Jan 2021

  Relationship Manager & Benefits Admin Coordinator; South-East

  - Manage business relationships with government officials and stakeholders across multiple industries including financial sector, private companies, retirees, prospective retirees and entrepreneurs.-Coordinate and supervise all benefit admin cases in the South-East-Initiate and coordinate administrative and operational methods and procedures required toeffect efficient uniform operation of the South-East-Facility and fleet manager for the South-East Region.-Maximise opportunities for account growth, and create leads for the sales executives to close out on.-Manage clients’ correspondence, organize customer forums/conferences and process payment requests for clients-Follow up on contributions funding of each client's account-Acquire market intelligence about prospects, competitions etc. -Engage and visit all High Net Worth Individuals under my portfolio-Resolve payments made by employers by ensuring prompt schedule receipt for the Show less