Mirna Barrientos

Experience

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  Asodema

  Mar 2020 - Jun 2022

  Social Promoter

  I engaged in collaborative research and operational guidance with the Association for the Business Development of Women in Acosta, concentrating on mitigating economic, social, and personal challenges confronted by its female members. Employing a diverse array of methodological instruments such as interviews, focus groups, and workshops, I skillfully pinpointed critical shortcomings and devised remedies aimed at bolstering participation, communication, and income generation for the organization. A close collaboration with the Women's Office of the Acosta Municipality facilitated a strategic partnership, fortifying the organization's ongoing progress. My initiative included the introduction of an inclusive annual action plan, designed to actively involve members in executing the predetermined objectives. Show less

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  Consulting Services Ko&Ba

  May 2020 - Jan 2022

  Migration Consultant

  My professional endeavors have centered around the realm of professional services, where my focus has been on offering expert guidance and overseeing essential procedures for acquiring study, work, and both temporary and permanent residency permits. Additionally, I have played a pivotal role in streamlining the naturalization process, ensuring a smooth transition to citizenship.

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  Support Services Group

  Jul 2022 - Dec 2022

  Customer Loyalty Specialist

  Within the Retentions department, I excelled at delivering outstanding and prompt client service. By leveraging my strong communication abilities, I not only provided effective strategies and resolutions for a range of concerns but also customized packages to suit individual client requirements. This demanded adeptness in posing insightful questions and skillfully managing objections. My approachable demeanor, patience, and empathy enabled me to handle rejection gracefully and redirect conversations toward favorable outcomes, showcasing my prowess in negotiation and client interaction. Show less

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  Tek Experts

  Dec 2022 - now

  FinTech Analyst

  In my role as the primary contact for Microsoft clients, I skillfully managed communication and ensured accurate case resolution. By establishing clear expectations for timelines and solutions, I consistently delivered satisfactory experiences. Acting as a liaison between clients and the technical team, I facilitated the successful resolution of intricate issues and maintained meticulous records that improved processes and enabled efficient follow-up. My rapid learning and adept case management led to my selection to lead mentoring sessions, where I provided guidance on case resolution and internal procedures to fellow team members. Furthermore, I conducted comprehensive weekly reviews of cases assigned to my supervised team members, showcasing my commitment to excellence and continuous improvement. Show less