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Gaurav Sharma

Gaurav Sharma

Followers of Gaurav Sharma1000 followers
location of Gaurav SharmaNorth Delhi, Delhi, India

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  • Timeline

  • About me

    Airbnb - Workforce Management | Capacity Planning| Resource Management | People Management| Cost optimisation | PnL| Analytics |

  • Education

    • RAMJAS PUBLIC SCHOOL

      1994 - 2009

    • Maharshi Dayanand University

      2009 - 2013
      Bachelor of Technology (B.Tech.) Electrical, Electronics and Communications Engineering A

  • Experience

    • WNS Global Services

      Aug 2013 - Feb 2018

      Scheduling, Capacity planning, RFP’sVerint, blue pumpkin Managing the intraday staffing levelsMonitoring of queues using RTM tools line CC PulseMonitor/dispatch real-time ACD agent work state reports. Managing all the intraday activities, break adherence. Real time management

      • Assistant Manager

        Jul 2017 - Feb 2018

      • Lead Workforce Analyst

        Aug 2014 - Jul 2017

      • WFM Analyst

        Aug 2013 - Aug 2014

    • Concentrix

      Feb 2018 - Jul 2019
      Assistant Manager

      Capacity planning , Hiring, Scheduling

    • KPMG India

      Jul 2019 - Dec 2020
      Resource Manager

      Resource Management, Project management, Resource utilisation.

    • Airbnb

      Dec 2020 - now

      • Senior Lead Capacity Planning

        Mar 2023 - now

      • Lead Capacity Planning

        Dec 2020 - Feb 2023

  • Licenses & Certifications