Deep Enrich
Lucas Martins De Paula
Analista de suporte de TI
221 followers
São José dos Campos, São Paulo, Brasil
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About me
Líder de Equipe de Entrega de Serviço | DXC Technology | Eng de Produção | MS-900
Education
Anhanguera Educacional
2016 - 2021Bacharelado em Engenharia ENGINEERING
Experience
TIVIT
Jan 2018 - Jan 2021Analista de suporte de TI
DXC Technology
Jan 2021 - nowLíder na operação Atendimento de agências do cliente Itaú Unibanco.Atuando como:- Ponto focal para escalonamentos - Acompanhamento de SLA- Garantir a entrega de métricas contratuais- Criação de planos de ação preventivos e corretivos- Direcionamento e mentoria interna da operação - Controle de produtividade e atendimento da operação Líder na operação de SD do cliente Itaú UnibancoAtuando como:- Ponto focal para escalonamentos - Acompanhamento de SLA- Garantir a entrega de métricas contratuais- Criação de planos de ação preventivos e corretivos- Direcionamento e mentoria interna da operação - Controle de produtividade e atendimento da operação
Líder de equipe de entrega de serviço
Jan 2021 - nowLíder de equipe de entrega de serviço
Jan 2022 - Jan 2023Analista de suporte técnico
Jan 2021 - Jan 2022
Licenses & Certifications
- View certificate
Management Y: Agile, Scrum, Design Thinking & Co.
PMI® Registered Education ProviderJan 2022
- View certificate
Microsoft 365 Certified: Fundamentals
MicrosoftMar 2023 - View certificate
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Competências Básicas de Gestão de Projetos
Project Management Institute (PMI)Jan 2022 - View certificate
Fundamentos de Estatística: Parte 1
LinkedInJan 2022 - View certificate
IT Service Desk: Service Management
LinkedInJan 2023
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