Joseph James

Experience

• 

  Franklin College

  Aug 2007 - May 2008

  Resident Assistant
• 

  Barnes & Noble, Inc.

  Nov 2009 - Mar 2011

  Bookseller

  • Customer service, including helping customers with online purchases, answering questions, offering suggestions, and locating store merchandise• Daily store recovery and shelving new merchandise• Cashiering, assisting customers at point-of- sale, and addressing returned products in the correct manner• Demonstrating, selling, and troubleshooting for Nook eReader devices and addressing other digital inquiries

• 

  Angie's List

  Mar 2011 - Aug 2017

  • Developing and providing weekly and monthly analysis, tracking and reporting for all key B2C email campaigns and their KPIs, and presenting results to key stakeholders• Integrating and managing Segment.io connector to Salesforce Marketing Cloud, ensuring relevant data passes through for use in segmentation for targeted campaigns• Building complex, targeted campaign audiences by writing and creating Marketing Cloud SQL queries, Data Extensions, and automations within Automation Studio• Email Campaign management, including HTML and AMPSCRIPT, developing and executing testing strategies, and developing new audiences and email sends to achieve campaign goals• Management of Journey Builder campaign implementation and future expansion and optimization of campaigns Show less • Identifying eCommerce inventory gaps by market, category and/or SKU to enable Sales teams to originate the most valuable offers in areas of need• Providing ad hoc analysis on unit sales and trends to business units requesting guidance for initiatives, and reporting the results of completed projects back to the business units• Building templates according to new eCommerce conceptual data model using existing eCommerce offer data, with the goal of creating new assets and for the future migration of existing data into new platform Show less • Developing, conducting and analyzing surveys on Angie’s List members, service providers, and employees with a focus on quantitative research• Conducting usability exercises and testing on the Angie’s List member website to ensure positive experience for users.• Identifying bugs/errors and reporting them to the Engineering team for correction• Data sufficiency testing to grade consumer search results and identify areas of insufficient or poor quality data (reviews and provider information) Show less

  • Senior Email Marketing Specialist/Data Analyst

    Mar 2016 - Aug 2017

  • Inventory Planning Specialist

    Mar 2015 - Mar 2016

  • Usability/Research Analyst

    Jan 2013 - Mar 2015

  • Quality Assurance Representative

    Mar 2012 - Jan 2013

  • Member Service Representative

    Mar 2011 - Mar 2012
• 

  Lev

  Aug 2017 - Sept 2023

  • Lead consultative engagements including workshops with customers on technical and business goals and challenges.• Use business analyst skills to document comprehensive customer user stories, requirements and technical overviews of solutions.• Define a detailed solution based on customers’ business needs and current environment including its limitations.• Present to customer stakeholders from both technical and business backgrounds.• Develop proofs-of-concept to validate solution feasibility which would require some hands on activity.• Manage solution related documentation.• Understand enterprise database design and create ERD diagrams that complement the data schema’s required by the proposed solution.• Support sales and pre-sales teams in opportunities by validating solutions and estimates.• Estimate the effort required to implement proposed solutions.• Provide product and subject matter expertise to the client. Show less

  • Manager: Solution Architects

    Dec 2018 - Sept 2023

  • Solution Architect

    Aug 2017 - Dec 2018
• 

  Offprem Technology

  Sept 2023 - now

  Associate Principal Solution Architect