Valéria Vaders

Experience

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  Johnson & Higgins Corretores de Seguros Ltda

  Dec 1989 - Aug 1995

  Responsible for contact with insurance companies to understand insurance policies, preparation of technical orders to send it to the companies, contact with customers to understand risks and preparation of insurance calculation spreadsheets, conferences of policies and endorsements and respective premiums. The company underwent a restructuring and turned me over to an insurance technician, whose activities were to check insurance policies and endorsements for shipment to clients, premium value matching, and spreadsheets with insurance calculations. I worked as an assistant to support the insurance team of Miscellaneous Risks, Properties, Profit Loss and others and the Manager. Besides that I was responsible to organize files, telephone answering, meeting room organization, scheduling meetings for the manager and send mailings. Eventually I still did some typing work, however, the company already had computers, so part-time I input inspection requests in the system for continuous reporting, as well as preparation via CartaCerta system of letters to send charges, policies and insurance endorsements to clients.I also had the responsibility of separating the documents for sending their respective insurance areas and technicians. I started work on a temporary contract and in February I was hired as a typist, where I was responsible for typing policy applications, endorsements, internal memos, and letters.

  • Insurance Technician

    Jan 1995 - Aug 1995

  • Insurance Assistant Technician

    Aug 1993 - Dec 1994

  • Administrative Assistant

    Sept 1991 - Jul 1993

  • Office Assistant

    Aug 1990 - Aug 1991

  • Typist

    Dec 1989 - Dec 1990
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  QUIMICA ALBA SA

  Aug 1995 - Jan 1996

  Secretary

  - Responsible for attending the commercial managers and the marketing director;- Files Organization;- Control of agendas and meetings;- Assistance to sales representatives and sending marketing material to them;- Preparation of letters to clients;- Control of office supplies and purchase requests when necessary.

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  Marsh

  Jan 1996 - Aug 1999

  Insurance Technician

  I was hired to work at the insurance office within Procter & Gamble and had the following duties:- Attend and control all company insurance and its employees;- Generate monthly reports with all consolidated imports to be sent to the insurance company for the respective insurance billing;- Consolidate all documents and generate reports regarding transportation in Brazilian territory and send to the insurance company;- Check policies, endorsement and insurance collection and send them for payment;- Opening and monitoring of claims assessment;- In addition to insurance-related activities, in idle times supported the financial, accounting and transport areas, in this opportunity I learned a lot. Show less

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  Dagard Clean Rooms

  Aug 1999 - Feb 2000

  Administrative Officer

  The company was starting its activities in Brazil and I was responsible for helping to open the office and regularize it with government agencies:- Organization of all documentation for entry in the Board of Trade;- Purchase of supplies for the office;- Renovation of all facilities of the new office, as well as the product storage shed;- Payment control and billing issue;- Direct contact with the accounting office;- Files Organization.

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  Agricur Defensivos Agricolas

  Feb 2000 - Feb 2000

  Secretary

  Telephone answering, file organization, meeting organization, schedule control, payment control.

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  Manpower

  Apr 2000 - Nov 2001

  Trilingual Secretary

  My main objective was to assist the company's CEO in Brazil to organize his agenda, visits, organize the archives, participate in internal meetings and prepare the minutes of meetings.I also supported branch managers in providing information and documents necessary for branch operations, scheduling interviews.

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  Merisant Company

  May 2002 - Apr 2003

  Administrative Assistant

  - Responsible for all office maintenance and contact with the administration of the condominium;- Purchase of supplies for the office;- Participation of the company security group with regular meetings with LATAM offices and transmission of information to other employees in Brazil;- Responsible for hiring the computer maintenance company;- Control of schedules and organization of meetings;- Purchase of airline tickets and lodging reservations;- Support marketing campaigns regarding contact with advertising agencies, hiring demonstrators at points of sale;- Responsible for customer service to increase customer contact and encouraging them by sending cookbooks. Show less

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  Luandre RH - Soluções em Recursos Humanos

  Jun 2003 - Sept 2003

  Sales Administrative Assistant

  I was hired to cover sick leave from the sales assistant at IMS Health, a large multinational pharmaceutical research company, serving the sales area of Brazil and Latin America. The main activities were updated the company's CRM with sales orders, prepare presentations and organize files.

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  Interbrok Corretores Intern. De Seguros Ltda

  Feb 2004 - Apr 2004

  Insurance Technician

  Various insurance technician focused more on the property business and had the function of contacting insurance companies for issuing insurance policies and endorsements and checking documents.

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  Altitude Software

  Jun 2004 - Apr 2016

  I assumed the commercial direct sales management intending to serve mainly in the collections market and some other clients outside this sector. The position had some important challenges such as:- Work in a highly competitive market;- Customers were facing pressure from large companies in the financial sector;- The requirement for cost reduction.Its main activities were:- Take care of the installed customer base;- Work in a consultative manner in understanding the needs for preparing business proposals;- Seek technological solutions that could minimize the risks and costs for customers;- Find new business opportunities within the installed customer base;- Prospect new customers. Show less I was invited to work as a channel manager for Brazil in order to increase the partner network and daily activities:- Prospecting new customers to spend time as a way of encouraging work with the Altitude platform;- Prospecting new partners to increase Altitude's commercial capillarity;- Commercial presentations for clients and partners;- To train the sales teams, focus and to show them how the guidelines work and product portfolio;- support in developing new opportunities to encourage partners to work with the platform;- Preparation of commercial actions and contracts. Show less As I speak fluent Spanish, the idea was to put me to speak with clients and partners in Latin America, in order to open the market for the company that aimed to expand the market in the region. At that same time I got a contract signed by my first client in Peru and which later became the largest and most important for Altitude. These were the activities:- Constant trips to each of the countries;- Prospect the market to bring new customers and partners to the company;- Make institutional and product presentations;- Monitor ongoing projects by doing project management work and reporting on client progress and perception to the central office in Sao Paulo;- Partner training on Altitude product portfolio;- Payment control of customers and, if necessary, charge them for a forecast of discharge of financial issues;- Additionally, as I had more contact with the team in Sao Paulo, I was also responsible for supporting the other commercial managers who were in other remote countries like Argentina, Chile and Mexico;- Also responsible for keeping the CRM Salesforce duly updated with opportunities, following up on each business to report weekly to business meetings with management on the evolution and forecast for closing date. Show less My transfer to the commercial area was aimed to support the commercial director in the expanding of the market in Latin American and the scope of activities were:- Survey of opportunities in each of the proposed markets such as Argentina, Chile, Peru, Mexico and Central America;- Prospecting customers and partners remotely (via phone and email);- Remote presentation via Meetingpoint or Skype;- Preparing of business proposals based on information provided by my director at the time or by the pre-sales area;- Collection of financial disputes of some existing customers in the customer base;- Organizing of commercial proposals and signed contracts and digitalize them. Show less I was hired by Altitude at the time because as the company intended to expand its operations in the Latin American market, the company needed someone to support contacts with companies in the region who spoke Spanish. I had as activities:- Support to pre-sales, financial areas and general director regarding their agendas and meetings organization;- Support to the commercial area regarding the organization of visit schedules and participation in events;- Contact with clients in Brazil and Latin America to settle late contracts and pending invoice;- When the person responsible for the financial area goes on vacation, I would cover it by making all invoicing and sending it to customers;- Organization of files and documents;- Provided airline tickets and hotel accommodation;- Translated marketing materials from Portuguese to Spanish and vice versa;- Strongly participated in the opening of the Mexico office, as well as the opening of bank accounts for the company abroad. Show less

  • Sales Manager

    Jan 2016 - Apr 2016

  • Channel Sales Manager

    Apr 2012 - Jan 2016

  • Sales Manager for Latin America

    Apr 2009 - Apr 2012

  • Sales Assistant for Latin America

    Sept 2006 - Apr 2009

  • Administrative Assistant for Latin America

    Jun 2004 - Sept 2006
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  Vocalcom

  Apr 2016 - Oct 2018

  Sales Manager

  At Vocalcom I was responsible for opening new markets and supporting customer management in Latin America the activities were:- Prospecting for new customers and business partners;- CRM Salesforce update with all business opportunities, calendar synchronization with appointments, visits, conference calls, goal tracking, and new lead records;- Management of the existing customer base, among them were the largest and most important for the company in the region, SABESP;- Writing texts for successful cases registration with marketing companies and magazines of the sector;- Management of expired maintenance contracts;- Preparation of contracts for customers and partners;- Preparation of documents and responses for participation in Government Procurement and RFPs, as well as support in the elaboration of Terms of Reference;- Registration of the company with the Public Agencies to allow Vocalcom to participate in public tenders. Show less

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  Solve4Me

  Nov 2018 - Jan 2021

  Sales Manager

  I was hired as an external consultant to support in the commercial area, but for some moments I also support Marketing, whose activities are focused on:- Prospecting new customers and registering opportunities in the company's CRM;- Management of existing customer base;- Preparation of commercial proposals, as well as contracts with the formalization of closed project;- Direct contact with the legal to define legal and commercial terms to safeguard the interests of the company;- Write successful cases for participation in events and awards;- Participation in negotiations with business partners;- Participation in events and fairs related to the market in which the company operates;- Support in pricing for sale;- Support to marketing area in the writing of texts for magazines of the sector;- Relationship with marketing companies and magazines in the contact center sector. Show less

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  Solve4Me

  Mar 2021 - Feb 2024

  Comercial & Marketing Manager

  - Providing commercial and technical support to the customer base, with a special focus on Embratel/Claro, to assist various departments with technological solutions and professional services;- Managing completed projects;- Overseeing contract support expiration dates and corresponding coverage on each contracted platform;- Financial oversight of completed projects, including monitoring payments and pending transactions;- Inputting orders into the Claro Portal for protocol generation and billing, along with obtaining necessary authorizations;- Conducting negotiations with Embratel/Claro procurement department;- Crafting commercial proposals, ensuring comprehensive coverage details are specified for each project;- Evaluating and analyzing contracts, submitting them to the legal department when necessary;- Additionally, I assumed responsibility for marketing, leading Solve4ME to participate in competitions for awards in notable projects, such as Cliente SA (2019 and 2023) and Garrido Marketing (Smart Customer Award 2019, 2022, and 2023, as well as ABT Award 2019, 2022, and 2023);- Creating content for the company's social media, newsletters distributed to our entire base of prospects, clients, and partners, and publishing on the blog page and LinkedIn. Show less

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  Smartspace by Digivox

  Apr 2024 - now

  Gerente de Canais | Vendas Indiretas

  Responsável pelo atendimento aos canais parceiros da Empresa e apoiá-los no processo de vendas de tecnologias focadas em omnicanalidade e CRM, assim como integrações com legados e prestação de serviços;Gestão das oportunidades abertas pelo parceiros;Negociação junto comercial junto aos clientes, sendo um braço de apoio para os parceiros;Trabalho consultivo com o objetivo de tornar a oportunidade viável para venda;Preparação de propostas comerciais e contratos para fechamento de negócios. Show less