Sameh Basaly

Experience

• 

  Mövenpick Hotels & Resorts

  May 2004 - Aug 2009

  Accounting Department Accounting Department Accounting Department Accounting Department Air Port Accounting Department Accounting Department Accounting Department

  • Assistant Chief Accountant

    Jun 2008 - Aug 2009

  • Internal Auditor

    Jun 2007 - May 2008

  • Account Receivable

    Jan 2007 - May 2007

  • Account Payable

    Jan 2006 - Dec 2006

  • Income Auditor

    Oct 2005 - Dec 2005

  • Head Night Auditor

    Jan 2005 - Sept 2005

  • Night Auditor

    May 2004 - Jan 2005
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  Allianz

  Sept 2009 - Jul 2017

  Sales Strategy Unit Manager

  The main role is profit maximization by reducing turn over ratio and managing the performance of the coaching unit to ensure the quality of the sales force and build generations with a competitive edge in the insurance industry.by setting strategies for the coaching unit to be able to create the best model of sales force generations. Creating generations of dynamic players to invade the insurance market with their spontaneous and knowledgeable activities through involving them in several games and different activities during their qualifying program.Designing and expanding training and development programs based on the needs of the organization and the individual. Amending and revising programs as necessary in order to adapt to changes occurring in the work environment. Applying the Mystery shopper technique to be updated with all the new techniques used by rival firms.understand and enhance the skills, knowledge, process and tools required by sales force to increase the velocity and conversion rates at each stage of the sales process. Execute local sales training programs and keep updated on new training methods and techniques. Design a recruitment plan for the sales force.Monitoring the selection and training team performance and skills. Conduct meeting with existing agents with low performance.Quality assurance and control (selection and training, new hired agents, existing agents).Creating strategies to enhance the existing agents performance. Aid in the selection and deployment of technologies to be used by field-force to increase efficiency and effectiveness. Building in the newly hired agents the importance of their jobs and therefore reduce the turnover ratio. Identify and analyze the areas of improvement that needs to be enhanced in the sales force. Build healthy environment of cooperation and cohesiveness with managers and directors to avoid conflicts and resistance. And Invite guest speakers to share their experiences with the newly hired agents Show less

• 

  Delivery Hero

  Aug 2017 - now

  Driven by customer experience & business efficiency, I manage/co-manage internal systems automation, integrations and introduce new technical solutions like adding features, providing the operations with the most efficient innovative global tools, managing the operations products’ performance; in a collaboration with DH “to assure business scalability”. Also working with product & tech to ensure the smooth running of our operations. Fully responsible for understanding the quality of operation’s experience with local/global products, to identify new feature requirements to feed into the product roadmap.Duties and Responsibilities: • Project planning, implementation and monitoring, insuring that all projects have clear goals, objectives and timelines with measurable milestones consistent with corporate strategy and goals.• Identify any risks regarding changes and develop a strategy to overcome or address it. • Review new and existing processes, resources and systems.• Implementing operational changes and delivering measurable improvements.• Identify and implement necessary changes to enable a business to perform to its optimum ability.• largely responsible for recognizing areas for improvement. ensure the company runs in a compliant manner.• Manage different cross functional projects from technology and business by providing support & facilitation to increase the velocity and team's productivity.• Bridge any gap between the departments and maintain strong communications across all aspects of the company, by setting strategies in coordination with the top management.• Ensuring the success of the digital model & strategy. • Create a system to evaluate the success of any adjustments made within the organization and present any findings. Show less

  • Product Operations Manager

    Jul 2023 - now

  • Business Transformation Manager

    Aug 2017 - Jul 2023