Nelius Mwai

Experience

• 

  Faulu Microfinance Bank

  Dec 2012 - Sept 2024

  1. Spearheaded business development strategies that increased new customer acquisition by 22% within one year, expanding market reach.2. Managed multiple high-impact projects focused on enhancing customer engagement and improving service delivery, contributing to increase in branch revenues.3. Directed a team of staff, providing coaching and leadership that resulted in a 17% improvement in team performance.4. Delivered presentations and proposals to senior management, gaining approval for projects that aligned with the organization’s strategic objectives.5. Negotiated partnerships with local suppliers, leading to cost savings on branch operations.6. Utilized data-driven insights to improve sales strategies, contributing to a 24% increase in product cross-selling.7. Collaborated with marketing teams to design campaigns that increased brand visibility and customer acquisition rates. Show less 1. Managed and improved service delivery processes, maintaining 99% service quality standards during the remote work period.2. Developed and executed 10+ risk mitigation projects, reducing potential financial threats by 15%.3. Led the training and development of 20+ team members, increasing operational efficiency by 18% through specialized learning modules.4. Worked cross-functionally to implement customer feedback systems that increased customer satisfaction scores.5. Conducted detailed analysis and reporting on branch performance, providing actionable insights that resulted in improvement in branch profitability.6. Enhanced communication channels between departments, reducing response times to customer inquiries by 30%.7. Led the transition of 50+ processes to digital platforms, improving the efficiency of branch operations. Show less 1. Exceeded monthly sales targets through proactive client engagement and personalized product recommendations.2. Initiated and implemented a customer retention program that reduced attrition by 22% over one year.3. Developed and rolled out a referral program that generated a 19% increase in new account openings.4. Ensured compliance with AML and KYC regulations, maintaining 100% adherence during audits.5. Actively participated in risk management projects, identifying and addressing potential threats to business operations.6. Participated in risk management projects, identifying and mitigating potential threats to business processes.7. Delivered tailored product recommendations, boosting customer satisfaction and loyalty. Show less 1. Managed data entry for over 200+ loan profiles, ensuring 100% accuracy and compliance with company standards.2. Coordinated with cross-functional teams to streamline the loan application process, reducing approval times by 18%.3. Developed and maintained financial reports, aiding in the analysis and disbursement of 150+ loans monthly.4. Collaborated with the IT department to implement improvements in data management systems, increasing efficiency.5. Trained junior staff on data entry protocols, improving overall team accuracy by 20%.6. Conducted periodic audits of loan files, ensuring alignment with company policies and regulatory standards.7. Implemented a new tracking system for loan applications, reducing processing time by 15%. Show less

  • Business Growth and Development Manager

    Sept 2022 - Sept 2024

  • Assistant Manager, Service Delivery

    Jul 2015 - Aug 2022

  • Customer Service Officer

    Jun 2013 - Jul 2015

  • Data Entry Clerk

    Dec 2012 - Jun 2013