Navi Toor

Navi Toor

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location of Navi ToorGreater Coventry Area

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  • Timeline

  • About me

    Card Services Manager at TSB

  • Education

    • Loughborough University

      2000 - 2003
      BSC Computing and Management
  • Experience

    • Saint-Gobain Solaglas

      Oct 2005 - Aug 2011

      • Supervisory responsibility for the IT Service Desk team and ensured the achievement of performance targets. • Ensured that incident and service request details were aligned with internal procedures and SLAs.• Successfully recruited/developed and led the team post 80% attrition with minimal impact to operational KPIs.• Developed, implemented and tested Disaster Recovery Plans.• Diagnosed and resolved issue with devices, peripheral equipment as well as network hardware and software. Show less

      • Business Systems Analyst

        Mar 2009 - Aug 2011
      • IT Service Desk Team Leader

        Oct 2005 - Mar 2009
    • Barclays

      Aug 2011 - Mar 2020

      Promoted to deliver continuous improvement initiatives aligned to Barclays UK Automation Programme and the Customer Journey Framework. Energised and led a team of multi-skilled analysts and developers, contributed to the ongoing development and enhancement via Process, People and Technology Change. Accountable for all aspects of solution delivery and quality in the initiation, design, planning, testing, deployment and production support of resilient, real-time, efficient solutions. Maintained strong stakeholder relationships, influenced decisions and ensured effective communication through all project stages. Show less

      • Data Driven Insights Manager

        Nov 2016 - Mar 2020
      • Continuous Improvement Project Manager

        Dec 2014 - Nov 2016
      • Senior Business Improvement Manager

        Aug 2011 - Dec 2014
    • TSB Bank

      Mar 2020 - now
      Card Services Manager at TSB
  • Licenses & Certifications

    • ISTQB Tester - Foundation

      ISEB Ltd
    • ITIL V2 Foundation

      APMG International
    • MCITP: Installation and Configuration for Microsoft Dynamics AX 2009

      Microsoft
      Dec 2011
      View certificate certificate
    • MCPS: Microsoft Certified Professional

      Microsoft
      Apr 2012
      View certificate certificate
    • Lean Awareness

      Lean Competency System
      Oct 2019
    • PRINCE2 Registered Practitioner

      APMG International
      Jul 2016
    • Professional Scrum Master I (PSM I)

      Scrum.org
      Jul 2016
      View certificate certificate
    • MCTS: Windows Server 2008 Network Infrastructure, Configuration

      Microsoft
      Dec 2011
      View certificate certificate
    • MCITP: Database Developer on SQL Server 2005

      Microsoft
      Nov 2008
      View certificate certificate
    • MCTS: Windows Server 2008 Active Directory, Configuration

      Microsoft
      Dec 2011
      View certificate certificate