Navi Toor

Experience

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  Saint-Gobain Solaglas

  Oct 2005 - Aug 2011

  • Supervisory responsibility for the IT Service Desk team and ensured the achievement of performance targets. • Ensured that incident and service request details were aligned with internal procedures and SLAs.• Successfully recruited/developed and led the team post 80% attrition with minimal impact to operational KPIs.• Developed, implemented and tested Disaster Recovery Plans.• Diagnosed and resolved issue with devices, peripheral equipment as well as network hardware and software. Show less

  • Business Systems Analyst

    Mar 2009 - Aug 2011

  • IT Service Desk Team Leader

    Oct 2005 - Mar 2009
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  Barclays

  Aug 2011 - Mar 2020

  Promoted to deliver continuous improvement initiatives aligned to Barclays UK Automation Programme and the Customer Journey Framework. Energised and led a team of multi-skilled analysts and developers, contributed to the ongoing development and enhancement via Process, People and Technology Change. Accountable for all aspects of solution delivery and quality in the initiation, design, planning, testing, deployment and production support of resilient, real-time, efficient solutions. Maintained strong stakeholder relationships, influenced decisions and ensured effective communication through all project stages. Show less

  • Data Driven Insights Manager

    Nov 2016 - Mar 2020

  • Continuous Improvement Project Manager

    Dec 2014 - Nov 2016

  • Senior Business Improvement Manager

    Aug 2011 - Dec 2014
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  TSB Bank

  Mar 2020 - now

  Card Services Manager at TSB