Erik F.

Experience

• 

  NCR Corporation

  Jan 1999 - Jan 2023

  An integral member of a Business Analyst team. Accountable for providing ongoing technical and operational support to the team. Charged with reviewing existing processes and driving process compliance that delivers quality results and improvements across the organization.➣ Support process improvement projects, including benchmarking and continuous improvement.➣ Recognized by senior leadership for significant efforts to bring client project back on track.➣ Instrumental in helping seamlessly integrate two company systems after a high-profile merger. ➣ Ensures Account Managers and Vendors consistently maintain a 95% customer service level. ➣ Oversees financial reporting by tracking general ledger expenses and third-party vendor costs.➣ Develops and maintains detailed logistics reports to track parts internally and shipped nationwide.➣ Creates and manages comprehensive inventory reports tracking products received into stores, products issued out of stores, support bin audits, discrepant materials, and material stock-outs.➣ Assists leadership by providing hands-on training and guidance to peers and new hires. ➣ Conceptualized and developed internal tools to efficiently collect and document team data, including vendor performance, product ship times, and product arrival times.➣ Sends reports and real-time updates to customers on order status, repair updates, inbound logistics tracking, and product backorders.➣ Evaluates finished goods and review sales contracts to determine if repair costs are covered under maintenance or if additional invoicing is required. Show less Supervised a team of Repair Technicians. Accountable for assigning each Technician to handle specific projects based on workload and immediate needs. Led the team in repairing scanners, scales, printers, displays, point-of-sale terminals, and ATMs. Assisted the team in managing and closing repair orders, maintaining inventory, and overseeing the daily production schedule. ➣ Acted as the primary contact for all repair technician escalations and worked to remove roadblocks during repairs. Provided ongoing, hands-on training to existing and newly hired staff. ➣ Ensured strict adherence to the company’s EH&S safety protocols and completed incident reports.➣ Conceptualized, developed, and rolled out a new online timekeeping system for staff scheduling, attendance/vacation tracking, and daily hours worked; successfully implemented in three plants.➣ Established and fostered a “team first” environment and helped champion individual employee career growth and development.➣ Identified gaps in internal processes and created systems to resolve them. Built and implemented multiple systems to test, support, and ensure quality. Show less

  • Business Analyst

    Jan 2013 - Jan 2023

  • Lead Repair Technician

    Jan 2001 - Jan 2013

  • Repair Technician

    Jan 1999 - Jan 2001
• 

  Yardi

  May 2023 - now

  Technical Analyst

  Eager to journey into the realm of complex real estate and energy management software.