Samah Alrawaf

Experience

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  Florida/Caribbean AIDS Education and Training Center

  Nov 2006 - Jan 2008

  Graphic Designer/Web Developer

  • Redesign website of FAETC.org using cascading style sheets, Flash elements, and an updated appearance and navigation; in addition to printed projects e.g. (logos, brochures, signage, posters, flyers, PowerPoint presentations, and clinical educational materials) along with the electronically transmitted items e.g. (Monthly HIV CareLink Newsletter and HIV/AIDS Primary Care Guide) and some Technical support.

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  SIPCO (pepsi cola)

  Apr 2010 - May 2011

  Helpdesk Snr. Supervisor

  Key Responsibilities:• Established and enforced Help Desk service level agreements in consultation with management to establish problem resolution expectations and timeframes. • Analyzed performance of Help Desk activities and documented resolutions, identified problem areas, and devised and delivered solutions to enhance quality of service and to prevent future problems. • Managed the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of complaints. • Documented, tracked and monitored helpdesk activates to ensure full compliance with company policy and procedures.• Monitored and escalated to the management any hindrance or work-areas of the helpdesk for immediate resolution.• Identified, recommended, developed, and implemented training programs for helpdesk coordinators on operational procedures and system handling.• Prepared and presented timely management reports on helpdesk operations and issues to enable effective decision making. • Supervise helpdesk activities and handled termination process, warning process, clearance process and preparation of exit interview report. Show less

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  Amadeus IT Group

  Nov 2010 - Oct 2014

  Executive Assistant

  General Administration • Performed word processing duties with care and consideration, often involving confidential material • Proactively composed and typed letters on routine matters for Senior Manager’s approval• Responded to correspondence, bookings, filling etc in a timely fashion and answered questions and provided information in order to save time of the GM.• Received, sorted and prioritized mail, and emails, redirected as appropriate and responded to all routine correspondence without direction• Developed and maintained effective relationships with all internal and external customers and made an ongoing contribution to systems development and quality improvement.• Updated GM's information (Business/Personal) to maintain accurate files & records in hard copy and electronic filing system.• Managed GM's incoming mail, screen calls, type letters, send faxes, photocopying and Follow-up.• Ensured that the office set up is appropriate and that office equipment is properly and managed necessary office supplies.Reports, Appointments & Scheduling• Organize appointments, meetings and conferences which may include collating meeting papers, coordinating venues and arranging travel itineraries.• Coordinated travel and accommodation arrangements for the General Manager and relevant staff. • Managed and coordinated meetings, including the typing of agendas and minutes. Attended meetings along with the GM to take minutes and compile reports where required.• Scheduled appointments, handled the making of travel arrangements and managing diaries etc.• Assembled and submitted relevant data from files etc. and compiled statistics and information as directed in a timely manner to meet government and internal reporting deadlines. Show less

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  Dar Al-Hekma University

  Nov 2014 - Jul 2020

  • Maintain and provide a support service for the executive schedules, including diary management, travel management and coordinating and collating all relevant paperwork.• Communicate and liaise with senior executives, administrators and students on a wide range of issues, respect confidentiality and maintain effective working relationships.• Manage the flow of incoming/outgoing correspondence whilst also being required at times to assist with whole-of-organization correspondence coordination.• Outline and explain administrative procedures and policies to staff, faculty, department heads and various college administrator.• Coordinate meetings for executives, including coordination of attendees, organizing pre-briefs where required and preparation of meeting minutes.• Serve as liaison between the Gen Ed department, the Academic Affairs department, Registrations, and outside community in all requested matters• Prepare office budget, Operate office equipment, such as photocopy machine, scanner, shredder and binder, support legal office, Maintain hard copy and electronic filing system.• Maintain office supplies inventory by placing orders to maintain required inventory level, evaluating new office products and verifying receipt of supplies.• Acts in an administrative capacity to manage the activity and productivity at the division, program or department level in an efficient manner. • Prepare and present NCAAA and Accreditation Report to senior management. • Seeks to improve workflow and simplify procedures Analyzes department operating practices, such as recordkeeping systems, forms control, office layout, and performance standards to create new systems or to revise established procedures.• Responsible of the department work flow, police, attendance and leaves. Show less • Assist the student in developing meaningful educational goals that are consistent with personal interests, values and abilities and help the student utilize the extensive network of academic support services available on campus.• Provide career exploration and academic advisement services to prospective and current students.• Seek advising from appropriate advisors at appropriate times, learn academic program requirements, utilize available resources, including those that are web-based, to monitor academic progress and take responsibility for actions and decisions that affect academic progress.• Assist with student registration process, recruitment, orientation and other student and community activities.• Build and maintain relationships with career centers, employers and other agencies to facilitate the referral and employment of career and technical students. Coordinate employer visits and on-campus student job/mock interviews.• Plan, organize and implement recruitment related activities and events for career and technical student prospects. • Work in cooperation with other departments and the community to enhance employment opportunities for students. • Responsible for maintaining employment listings for students and graduates.• Conduct career and technical related surveys, records and reports, including the Follow up Study of career and technical graduates. Attend Career and Technical program advisory committee meetings as appropriate.• Educate students on job search skills, resume writing and interviewing techniques, etc.• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.• Actively support systematic assessment including routine measurement and evaluation. Participate in continuous improvement by inviting and providing feedback and recommendations to senior management. Show less

  • Senior Quality Assurance Officer

    Jun 2019 - Jul 2020

  • Executive Administrative, Quality Assurance officer and Teaching Assistant

    Dec 2017 - Jul 2020

  • Central Academic Advisor

    Nov 2014 - Dec 2017
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  Prince Mohammed Bin Salman College of Business & Entrepreneurship - MBSC

  Jul 2020 - now

  • Admissions & Student Recruitmnet Senior Manager

    Nov 2023 - now

  • Student Recruitment Manager

    May 2022 - Oct 2023

  • Admissions Officer

    Jul 2020 - May 2022