Vidhya Shanker Goel

Experience

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  Federal Bank

  Jan 2015 - Dec 2015

  Customer Advisor

  Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.

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  Concentrix

  Jan 2016 - Dec 2016

  Customer Service Representative

  Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.Streamlined communication channels for improved customer service response times and overall efficiency.Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.

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  NEELKANTH INTERNATIONAL

  Jan 2017 - Sept 2017

  Sales And Purchasing Associate

  Excelled in global machinery sourcing, quality assurance, and client-focused transactionsContributed significantly to the textile industry's success through strategic leadership.Participated in team projects, demonstrating an ability to work collaboratively and effectively.

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  Garg Polyplast

  Oct 2017 - Jun 2018

  Packaging Designer

  Led captivating designs using Adobe tools, collaborating closely with clientsEnhanced user experience and contributed to elevated design standards.Skilled at working independently and collaboratively in a team environment.Self-motivated, with a strong sense of personal responsibility.

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  Wipro

  Jun 2018 - now

  Senior Project Engineer

  With over 5 years of experience as a DevOps & AWS Engineer, I specialize in build and release management, infrastructure orchestration, and automating continuous integration and deployment processes. My expertise enhances developer workflow efficiency and shortens the development lifecycle.Build and Testing Automation: Automated build and testing workflows using Jenkins.Kubernetes Management: Managed Kubernetes environments with Helm for efficient deployment and scalability.Infrastructure as Code: Used Terraform for provisioning and automating infrastructure changes.Database Optimization: Managed and optimized MySQL, MongoDB, DynamoDB, and PostgreSQL databases for performance and scalability.Cloud Expertise: Utilized AWS services (EC2, ELB, EBS, VPC, S3, IAM, CloudFormation, CloudWatch) to optimize resource utilization.CI/CD Pipelines: Established CI/CD pipelines for cloud deployments using Python, Bash, and PowerShell.Monitoring and Observability: Deployed and managed Grafana, Prometheus, CloudWatch, Datadog, and New Relic.Agile Methodologies: Practiced Agile methodologies for end-to-end CI/CD processes using Jenkins.Azure Proficiency: Experienced with Azure DevOps, ARM templates, Azure Container Services, and Managed Services.Cost-Effective Orchestration: Orchestrated CI/CD pipelines to streamline software delivery.DevOps Methodologies: Focused on release engineering, configuration management, and cloud infrastructure automation.Toolkits: Proficient with Git, GitHub, Bitbucket, Terraform, Jira, Jenkins, Confluence, Ansible, Docker, Kubernetes.SaaS Solutions: Developed infrastructure on AWS and established CI/CD pipelines.Cloud Services: Extensive experience with AWS and Azure.Database Systems: Managed MySQL, MongoDB, DynamoDB, PostgreSQL.Build Tools: Utilized Maven, MS Build, Ant. Show less