SSonu Gupta

Experience

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  The Grand Basant

  May 2014 - Jan 2016

  Office Boy / Bell Boy

  Duties and Responsibilities of a Bell Boy1 Uploading and Loading the Luggage.2 Handling Guest Luggage on Arrival and Departure.3 Entering and Leaving Guest's Room.4 Escorting and Directing Guest.5 Rooming the Guest.6 Arranging Transportation.7 Delivering Message, Mail or Parcel to the Guest's Room

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  Leisure Hotels Group

  Feb 2016 - Apr 2018

  Front Office Assistant

  *Reporting to management and performing administrative duties.*Answering telephone calls, as well as screening and forwarding calls.*Scheduling and confirming appointments, meetings, and events.*Welcoming and assisting visitors in a friendly and professional manner.*Handling basic inquiries and sorting mail.*Copying, scanning, and filing documents.*Monitoring office supplies and ordering replacements.*Keeping the reception area tidy and observing professional etiquette.*Performing other administrative tasks, if required. Show less

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  The Grand Orchid Hotel

  Apr 2018 - May 2019

  Responsibilities include:1. Providing a visible management presence while on duty.2. Ensuring each department is prepared and staffed for each shift.3. Dealing with sales enquirers in absence of sales department.4. Running of weddings, functions & conferences during each shift.5. Monitor health and safety throughout the hotel.• Overlooking day-to-day operation of the whole facility• Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)• Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)• Assisting other heads of departments with their work Show less Greet clients and set a positive office atmosphereAnswer the phone, take messages, and redirect calls to appropriate offices.Organize and maintain files and records; update when necessaryCreate and maintain updated documents and spreadsheetsOversee sorting and distribution of incoming mailPrepare outgoing mail (envelopes, packages, etc.)Operate office equipment, such as photocopier, printers, etc.Organize bookkeeping and issue invoices/checksRecord meeting minutes and dictationsPerform inventory of office supplies and order what is needed Show less

  • Duty Manager(H.O.D)

    Aug 2018 - May 2019

  • Sr. Front Office Executive - Acting Duty Manager

    Apr 2018 - Aug 2018
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  Tall Tree's Hotel's

  May 2019 - Dec 2019

  Assistant Front Office Manager (H.O.D)

  *Defining and implementing front desk objectives and procedures.*Hiring and training staff and managing the shift schedules.*Tending to guests' complaints and questions and providing exceptional customer service.*Ensuring that the front desk and reception area is kept clean and organized.*Maintaining front desk office supplies and equipment.*Managing budgets, records, and contracts.*Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.*Conducting performance reviews with the front desk staff.*Generating reports and feedback for presentation to the general manager.*Performing administrative duties such as filing and updating records, among others, as needed. Show less

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  Hotel Home In (A Unit Of Amrik Sukhdev)

  Dec 2019 - Aug 2022

  Front Office & Revenue Manager

  *Produce property-level business reporting of all relevant performance KPIs on a daily, weekly, monthly and quarterly basis.*Provide periodic dynamic forecast of expected results, variances and budget comparisonsAnalyze overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies.*Set best practice standards for: competitor analysis, environmental scanning, market modeling, distribution yield management,inventory availability by channel, pricing control and new pricing concepts*Monitor overbooking levels and opportunities daily*Continually monitor booking pace; respond to unexpected variances*Perform competitive benchmark studies and follow market trends*Create and maintain a 12-month rolling demand calendar*Regularly check the input and the quality of data points such as segmentation, denials tracking, etc.Conduct quarterly property performance review and develop strategic and tactical actionEvaluate performance of distribution partners and contracted rates (OTA, transient, leisure, tour operator, corporate, consortia, crew, groups, etc.)*Monitor the cost of distribution by channel and adjust channel mix where necessaryPromote and measure upsell revenue Show less

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  Hospitality Tip Of The Day "Learn More & Grow More"

  Nov 2021 - Jan 2023

  Founder & Editor in Chief
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  Hotelogix

  Aug 2022 - now

  Enterprise Account Manager - APEC

  •Identifying and developing new business opportunities with key clients•Building and maintaining strong relationships with key stakeholders within the client organization•Collaborating with internal teams to ensure that client needs are met and exceeded•Developing and implementing account plans to drive growth and revenueManaging and forecasting sales and revenue for key accounts.•Identifying and mitigating potential risks to the relationship with key clients•Representing the company at industry events and trade shows•Monitoring market trends and competitor activity to identify opportunities for the company•Collaborate with cross-functional teams such as product, marketing and technical teams to ensure that the client is aware of the company's full range of products and services Show less