Martha McDevitt-Pugh

Experience

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  TRW Financial Systems

  Jan 1991 - Jan 1996

  Team Leader

  Designed and developed end-user documentation and training materials for image systems for European financial service customers in the Netherlands, Norway and Denmark. Trained bank staff in digital banking solutions. Led the technical communications effort across the company for projects across Europe and the United States.

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  Informix

  Jan 1996 - Jan 2000

  Director of Technical Publications and Education Services

  1999-2000Head of technical documentation and curriculum development. Centralised technical product information development efforts across the company to streamline efforts while providing a consistent customer experience. 1997-1999Led technical communication development for object-relational database products. During my tenure our department received numerous awards for excellence and innovation in digital communication. 1996-1997Technical Writer for geospatial database products. Show less

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  Lionbridge

  Jan 2000 - Jan 2001

  Manager, Design and Development

  Localization audits, documentation project development, outsourcing, recruitment for international projects.

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  McDevitt Communications

  Apr 2001 - Jan 2007

  Owner and General Manager

  Content development and technical writing project consulting for global corporations and UN agencies.

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  ING Bank

  Dec 2005 - Jun 2010

  Senior Business Project Manager, Corporate Credit Risk

  Built a professional Technical Communications department, growing from 3 to 12 staff. Responsible for delivering all technical communication for credit risk systems. Implemented content component database and migrated to single sourcing.

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  ING

  Jun 2010 - Dec 2022

  Develop control standards and test plans, report on progress of implementation and testing; inform and engage global community, stimulate cross-border interaction and alignment between people, teams and service organizations locally and centrally; provide expert insight and guidance. Collaborate with corporate departments and business units across the bank to design and deliver global processes and improve the customer experience. Develop and implement control framework to rationalize Know Your Customer processes across functions and countries. Served as Secretary of Customer Domain Committee, governance body to align and implement bankwide customer processes. Nominated in 2015 as ING's Women of the Year Role Model Led a team of communications professionals providing change communications, intranet content and of digital magazines for 10,000+ IT staff and business partners worldwide. Organized and facilitated Communications Board with senior leaders for strategy and execution

  • Team Lead, Global KYC Risk and Control

    Jan 2019 - Dec 2022

  • Senior Change Manager

    Jun 2012 - Jan 2019

  • Head, Media Team, Operations & IT Communications

    Jun 2010 - Jun 2012
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  Democrats Abroad

  Jun 2023 - now

  International Chair