Benjamin Latini

Experience

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  Rutgers University

  Oct 2009 - Oct 2010

  Computer Technician

  • Ensured all Deans, professors, and faculty members received professional assistance that was completed in a timely manner.• Ensured the removal of any malware or other malicious content from both PC and MAC computers.• Effectively troubleshot problems including but not limited to smart phones, printers, hardware, software, backing up/transferring confidential data, system restoration, assembling/deploying machines, and network connections.

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  Mathematica Policy Research

  Oct 2010 - Jan 2011

  PC Technician

  • Troubleshot computer hardware, software, and printer issues.• Imaged computers running Windows XP and Windows 7 through PXE Boot.• Supported 500 internal users while also training approximately 5 new users each week.

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  IBM

  Feb 2012 - Sept 2012

  PC Technician

  • Performed at least five PC refreshes a day, ultimately totaling 1,200 machines.• Troubleshot issues with Windows XP, Windows 7 and programs such as Autocad, Bentley, Process Book, and VHD.• Trained and supported a total of 4,000 internal and external users.• Kept thorough documentation throughout the process, including inventory and troubleshooting techniques.

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  SNI Technology

  Apr 2013 - Dec 2013

  Desktop Support

  • Provided in person and remote tier 2 support via multiple Windows based applications and VPN.• Managed user creation and permissions through Active Directory.• Maintained and trouble shot sensitive patient data in programs such as Treatment Studio, iCat, Dexis, Pervasive, Transaction Express, Salesforce and Windent.• Kept documentation for all resolved issues.• Reduced the number of open tickets in SpiceWorks from ~600 to 30 in 6 months, resolving approximately 20 incidents a day. Show less

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  AXS.TV

  Mar 2014 - Sept 2016

  System Administrator

  • Primary administrator for Fortinet firewalls, HP and Extreme switches, Symantec Antivirus manager, Uptime, Google/Promevo Apps, Aruba Wireless, and Panasonic KX-TDE600/KX-TVA 200 phone/voicemail systems.• Junior administrator for Active Directory and VMWare.• Terminated cables and provided proper cable management for Ethernet, fiber, and wired pairs running to our phone system's punch down blocks.• Created change control policies for networking and Active Directory in an environment where there previously was none.• Desktop support manager and mentor for other team members.• Created how to documents for procedures and solutions. Show less

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  All Copy Products

  Feb 2017 - Jul 2024

  Infrastructure Engineer

  • Sole network administrator responsible for designing, deploying, and maintaining the company's internal network infrastructure consisting of Fortinet firewalls, switches, and access points at 21 physical locations across five states and our Azure environment for over 500 users.• Rearchitected the network infrastructure replacing all previously existing equipment, redesigning the existing IP scheme, and replacing previous MPLS connections with VPNs and SD-WAN implementing redundancy and removing single point of failure.• Performed our Microsoft 365 and Azure migration moving from Exchange 2013 and migrating approximately 80 VMs.• Integrated our on-premise Active Directory environment with Azure AD and implemented compliance/conditional access policies for MAM and MDM.• Deployed a fully isolated Active Directory and network environment designed exclusively for company demos across all sites as well as an isolated network for Denver Public Schools.• Oversaw four company acquisitions and integrated them into our infrastructure.• Administrator for our Citrix environment.• Maintained security updates and investigated/mitigated events throughout the organization utilizing various applications.• Responsible for public DNS and SSL certificate management.• Implemented Genetec and Verkada camera systems at all sites with role-based access control.• Help Desk support lead and mentor for other Help Desk team members. Show less